Career Path: Service
Organization: Cummins Inc.
Role Category: On-site
Job Type: Exempt - Experienced
ReqID: 2417049

DESCRIPTION

We are looking for a talented Service Supervisor to join our team specializing in Power Generation for our Operation Unit in Kamloops, BC.

EDUCATION, LICENSES, CERTIFICATIONS:

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.

EXPERIENCE:

Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

QUALIFICATIONS

• 2–3 years of proven customer service experience, demonstrating strong interpersonal and problem-solving skills
• 2–3 years of supervisory experience, with a track record of leading teams and driving performance
• Solid knowledge of heavy-duty mechanical systems, including diagnostics and repair practices
• Familiarity with power generation systems , including maintenance and operational principles

IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS:

• Lead and empower service teams by effectively supervising technicians and team leaders to ensure high-quality, timely repairs aligned with customer expectations.
• Drive technician performance through consistent coaching, feedback, and development opportunities that foster professional growth and team excellence.
• Support frontline operations by providing first-level technical assistance and escalating complex issues to maintain workflow efficiency.
• Optimize service logistics by managing materials, equipment, and personnel to uphold safety, quality, and operational effectiveness.
• Ensure quote accuracy and transparency by reviewing and communicating repair estimates clearly, keeping customers informed of any changes.
• Champion continuous improvement by identifying and implementing process enhancements that align with evolving customer and organizational goals.
• Maintain repair timelines by proactively monitoring job progress and resolving delays to meet or exceed customer commitments.
• Strengthen customer relationships by resolving warranty concerns and delivering exceptional service that builds trust and satisfaction.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING:

• Leverage financial insights to guide smarter business decisions that enhance operational efficiency and profitability.
• Communicate with clarity and purpose to ensure alignment across diverse teams and customer groups.
• Foster strong customer relationships by delivering tailored, high-quality service solutions that exceed expectations.
• Lead with direction and support by delegating effectively and removing barriers to help teams succeed.
• Promote accountability by setting clear expectations and ensuring commitments are met consistently.
• Resolve conflicts constructively to maintain a collaborative and productive work environment.
• Apply advanced diagnostics and tools to accurately troubleshoot and resolve technical issues, ensuring reliable service outcomes.
• Ensure accurate documentation and warranty processing to support transparency, compliance, and customer satisfaction.