Service Supervisor at Quinn Company Caterpillar

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

112000.0

Posted On

23 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team management, Service scheduling, Mechanical service, Customer service, Caterpillar equipment knowledge, Work order management, Employee relations, Safety compliance, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Technical troubleshooting, Repair estimation, Performance management

Industry

Machinery Manufacturing

Description

Overview Quinn Company, your local Caterpillar store, is hiring a Field Machine Service Supervisor in Riverside, California. Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture. Has primary responsibility for directly managing 20 or more technicians and coordinators and resolving any service issues that arise on a day-to-day basis. Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs. Works closely with the Service Manager and Coordinators as an internal resource to the customer. Wages Starting wage will depend on experience and education. $80,153.00-112,000.00/yr Responsibilities Essential duties and responsibilities include the following. Other duties may be assigned. Have a detailed knowledge of all Caterpillar equipment, warranty, policies, and related products. Manages technicians, ensuring that they are reporting to jobs in a timely fashion as communicated to the customer. Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support/develop business unit objectives. Work with the Service Coordinators to provide timely, accurate estimates for repair both in terms of completion time and cost. Ensures Service Coordinators are presented with work orders that have been reviewed, ensuring that all parts and labor are captured per the technician’s service report. Ensure that technicians are properly trained and tooled to support current and future products. Complete or assist Service Managers with completing technician reviews in a timely manner utilizing the PADS process. Responsible for managing service vehicles, ensuring timely maintenance and repair as well developing expectations around cleanliness and professional image. Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately. Demonstrate good communication and people skills. Timely response and follow-up with customers regarding equipment repair status. Act as interim Service Manager when Service Manager is out of the office. Be computer literate, functional in Microsoft Word, Excel, and PowerPoint. Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service. Qualifications Associates degree or Certificate in Business/ Technical discipline and/or eight to ten years related experience and/or training; or equivalent combination of education and experience. Prior supervisory experience preferred. Experience with multiple lines of business such as Caterpillar, Agco, etc. preferred. Computer skills, and advanced mechanical service abilities. Quinn is an Equal Opportunity Employer M/F/V/DV Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans #LI-Onsite

Responsibilities

The Service Supervisor manages a team of 20 or more technicians and coordinators to ensure efficient daily service operations and timely equipment repairs. They are responsible for scheduling work, maintaining safety standards, and acting as a primary point of contact for customer service needs.