Service Supervisor at Rotork Controls

Shah Alam, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Problem-Solving, Interpersonal Skills, Communication, Organizational Skills, Action Orientation, Service Management Software, Microsoft Office, Management Skills, Adaptability, Safe Work Practices, Time Management, Autonomy, Professionalism

Industry

Industrial Machinery Manufacturing

Description

Company Description Rotork is a market-leading global provider of mission-critical flow control and instrumentation solutions. Customers rely on Rotork for innovative, high quality and dependable solutions for managing the flow of liquids, gases and powders. Rotork helps customers around the world to improve efficiency, reduce emissions, minimise their environmental impact and assure safety. We operate across three end market focused divisions. These are Oil & Gas, Water & Power, and Chemical, Process & Industrial (CPI). This end market aligned structure means we can build close strategic relationships with our customers and directly meet their needs. We are a global company with 3,500 employees serving 170 countries. We work closely with our customers to understand their requirements and automation challenges. The innovative approach to research and development activities throughout Rotork ensures cutting-edge products are available for every application across the markets we serve. Our comprehensive product portfolio and over 60 years of industry knowledge mean customers can rely on us to deliver innovative, high-quality and reliable solutions. Rotork products are built with quality components and have clear user interfaces for safe operation in the field. Our extensive product development and rigorous testing ensure long-lasting performance and continued reliability. We are committed to improving our environmental performance with a particular focus on environmental emissions reduction. We are committed to achieving net-zero by 2035 for scopes 1 & 2 and by 2045 for scope 3. We are committed to reducing our impact on the environment across all activities, eliminating waste to landfill and minimising water consumption. Job Description We are seeking a proactive and results-driven Service Supervisor to lead and manage our field service operations across Malaysia. Reporting to the National Service Manager, you will be responsible for ensuring the efficient day-to-day performance of the service team Oversee and coordinate field service activities across Malaysia. Ensure timely and high-quality completion of service tasks. Lead monthly team meetings, and reporting. Drive continuous improvement initiatives and process enhancements. Collaborate with internal teams and external stakeholders to ensure service excellence. Ideal Candidate: A hands-on leader with strong problem-solving skills. Excellent interpersonal and communication abilities. Organised, logical, and action oriented. Committed to delivering high standards and fostering team performance. Qualifications Technical qualification (engineering degree, trade certification, or equivalent experience). 3–5+ years of proven leadership experience in a service or engineering environment. Proficient in, service management software and Microsoft Office. Strong management skills in field-based operations. Demonstrated ability to adapt to change and solve complex problems. Experience developing and implementing safe work practices. Ability to manage competing priorities and meet deadlines independently. Strong communication skills with the ability to convey business and customer requirements effectively. Willingness to travel nationally and internationally as required. Self-motivated, conscientious, and capable of working autonomously. Proven ability to handle challenging situations with professionalism.

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Responsibilities

Lead and manage field service operations across Malaysia, ensuring efficient day-to-day performance of the service team. Oversee service activities, drive continuous improvement initiatives, and collaborate with internal and external stakeholders for service excellence.