SERVICE DESK ADMINISTRATOR

An exciting and varied role where you will support and contribute in the day to day activities within a busy Service Department. You will be responsible for completing admin duties in an efficient and timely manner.

The Role:

• Handling incoming phone calls and emails.
• Logging maintenance & reactive calls with the helpdesk system.
• Maintaining high levels of customer service.
• Liaising with clients, suppliers, project engineers and service engineers on a daily basis.
• Processing service & maintenance quotations accurately and timely.
• Processing sales orders and raising purchase orders.
• Scheduling planned, reactive service & maintenance works.
• Stock ordering.
• Invoicing.

Key Skills:
The successful candidate will have the following skills:

Excellent customer service skills

• Excellent communication skills
• Strong Administration experience
• Ability to organise workload.
• Excellent telephone manner.
• Experience with planning and scheduling.
• Experience with the use of Microsoft Word, Excel.

Salary: Meets Living/Minimum Wage
Hours: (Mon to Fri) to be worked between 08:00 - 17:00
This position is subject to references and security vetting.
Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In perso

• Handling incoming phone calls and emails.
• Logging maintenance & reactive calls with the helpdesk system.
• Maintaining high levels of customer service.
• Liaising with clients, suppliers, project engineers and service engineers on a daily basis.
• Processing service & maintenance quotations accurately and timely.
• Processing sales orders and raising purchase orders.
• Scheduling planned, reactive service & maintenance works.
• Stock ordering.
• Invoicing