Provide excellent customer service support to our Professional Customer base.

• Main Responsibilities:
• Handling incoming telephone calls & emails from external and internal customers in a professional, competent, timely manner consistent in maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business.
• Resolve complaints in a timely professional manager and escalate as appropriate.
• Liaising with external and internal customers in relation to service request progress and updating CRM accordingly.
• Ensure data in work orders is accurate prior to submitting to SAP.
• Submit all Service related work orders to SAP.
• Create and manage cost estimations within CRM in line with customer and contract conditions.
• Process spare parts orders for accepted cost estimations.
• Follow up on outstanding purchase orders / cash payments and open cost estimations.
• Check SAP orders held in the system (e.g. open delivery notes / missing pricing etc.)
• Investigate and resolve Service invoice queries and raise supporting credit paperwork as required.
• Undertake other activities requested by management to meet department and/or business requirements.
• Scheduling of work for Field Service Engineers adhering to customers contractual time scales and escalation process if not achieved.
• Closely monitor all WIP jobs correcting any tasks and errors that prevent timely completion.
• Provide proactive communication to customers regarding updates & planned services.
• To engage and participate in team meetings embracing the team culture and offering proactive suggestions where necessary.

Benefits

• Company Pension with Employers Contribution
• Death in Service Policy
• Long-Term Illness Insurance
• Additional Maternity & Paternity Leave
• Study Support Plan
• Profit Share
• Cycle to Work Scheme
• Sick Pay Policy
• Holiday Purchase Scheme
• Employee Assistance Programme

Job Type: Full-time

Additional pay:

• Bonus pay
• Overtime pay
• Yearly bonus

Job Type: Full-time
Pay: €33,000.00-€35,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Profit sharing
• Sick pay
• Wellness program

Experience:

• similar: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details