Service Support Agent at JOHNSON HEALTH TECH TRADING INC

Bloomington, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

20.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Microsoft Excel, Microsoft Word, Microsoft Outlook, Invoicing, Accounts Receivable, Warranty Processing, Inventory Management, Administrative Support, Data Reporting, Communication

Industry

Wholesale

Description

Description Position Overview Under the direction of the Service Support Supervisor, the Service Support Agent is responsible for coordinating with customers and Service Technicians to schedule service visits (and working closely with supporting 3rd party service providers in regions we don’t have Johnson employed service technicians.). This position will confirm manufacturer warranties while keeping customers updated on the status of their service request and creating invoices when work has been completed. The Service Support agent will work closely with finance accounts receivable team to ensure warranty revenue is collected from the manufactures accurately. Responsibilities Customer Service • Establish service, maintenance, contract call priorities and schedule accordingly. • Establish positive long-term relationships with customers and key members of commercial establishments • Assist customers on the phone, via email, and walk-ins(possibly live calls) • Assist the retail sales in resolving customer or store issues • Ensure that inventory is in stock before scheduling the service call and assist in ordering parts • Ensure that direct customer relationships are positive, productive and profitable Service Support • Prepare reports as requested • Take all reasonable steps possible to minimize the amount of non-billable Service Technician time • Maintain cooperative working relationships with all company employees • Assist in the collections process for commercial and retail work performed by the service department • Ensure that we get the correct manufacturer warranty approvals before performing service work. • Ensuring we invoice the correct parties, (customer, manufacturer warranty or extended warranties). • Support Accounts receivable - aging reports for manufacture warranties and Commercial customers. • Forwarding service request to 3rd Party Service Providers, where we don’t have Johnson Service technicians. • Miscellaneous office administrative duties • Additional duties assigned as needed • Coordinate activities with staff to ensure quality customer service is provided within prescribed time and budgets • Keep the Service supervisor informed as to all pertinent factors affecting the assigned responsibilities Requirements Education: • High school degree or equivalent required Experience: • 1 – 2 years of customer service and or scheduling experience preferred Other Requirements: • Advanced Microsoft Excel, Word, and Outlook skills necessary Benefits: We offer a competitive compensation package along with outstanding benefits and growth opportunities, including: · Health & Dental Insurance · Company-paid Life Insurance · 401(k) Plan with company contributions · Generous Paid Time Off · Exclusive Product Discounts · Wellness Programs and more EOE/M/W/Vet/Disability #ZR

Responsibilities

The Service Support Agent coordinates service visits between customers and technicians while managing warranty approvals and invoicing. They also provide administrative support, maintain customer relationships, and assist with accounts receivable tasks.