ABOUT SELECTA

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Support Ambassador to join our team.
The Service Support Ambassador is responsible for the smooth day-to-day running of the depot, including stock control, cleanliness, vehicle loading/unloading, and supporting Joy Ambassadors with stock and cash handling. The role also provides essential field support, such as emergency relief, installations, audits, and project work. You’ll assist with vehicle compliance, new starter training, and ensure health and safety standards are upheld at all times. This is a varied, hands-on role requiring strong organisation, flexibility, and a commitment to excellent service delivery.

REQUIREMENTS

• Take a proactive approach to communication.
• Strong communicator and the ability to present information clearly.
• Solid decision-making abilities
• Ability to multi-task and manage tight timescales effectively.
• Impeccable attention to detail
• A strong team player but confident working independently
• Self-motivated and the ability to act upon own initiative.
• The ability to prioritise work and pre-empt upcoming challenges and put the plans in place to prevent/overcome the challenges before they arise.
• Computer Literature with knowledge of excel, emails, powerpoint, word, and an appetite to learn and understand our database.

• Day to day running of Warehouse, maintaining a safe working environment and ensuring a high standard of cleanliness and stock accuracy.
• Unloading and loading of vehicles using Forklift Truck.
• Joy Ambassador/ Merchandiser stocktakes & Stock Transfers.
• Joy Ambassador/ Merchandiser Cash handling in depot.
• Managing and Tracking product waste.
• Cover essential needs in the field – including emergency relief support, delivery of stock, adhoc installs and project work.
• Support Area Leaders during holiday periods.
• Attend training courses where required.
• Ensure Fleet is maintained to a high level including compiling vehicle audits.
• Maintaining and recording of vehicle weight to ensure we are legally compliant.
• In the field audits of machines where required.
• Assist with Onboarding of New Starters including essential training such as EdAPP, BCARM and Fleet Defense Modules.