Service Support Coordinator - 12 month Contract at Vertiv

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Customer relationship management, Reporting, KPI tracking, Work order management, Invoicing, Purchase requisitions, Minute taking, Communication, Data entry, Project coordination, Subcontractor management, Continuous improvement, Safety compliance

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The National Service Administrator (Head Office) is required to support major national contracted customers. This is a 12 month contracted role, responsible for providing administrative support to our growing national contracts infrastructure and professional services programs for both new and renewal customers, providing major clients with monthly reports – tracking of completion to ensure we are hitting our KPI’s, providing FSR’s on monthly basis and ensuring smooth running of major customer enquiries including all portal requirements are met. Minute taking to ensure action items are tracked through to completion. Key Responsibilities: * Act as the primary service contact for assigned major customers * Manage customer relationships, building confidence and trust, proactively anticipating customer needs based on established relationships and customer expectations * Monitor received reports for PMs and callouts * Redirect Work Orders to appropriate Channels * Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request * Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements * Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register * Review progress invoices issued against project works, claimed costs and outstanding costs upon request * Submit quick changes for equipment entry (correction, removal or replacement of serial number as required) * Consolidate new equipment lists upon request * Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM * Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors Continuous Improvement: * Ensure all work is done promptly and presentation is always of high standard to promote and maintain Vertiv’s quality image to customers and suppliers WHS, Environment & Quality: * Comply with all Work, Health & Safety, Environment and Quality obligations * Actively promote safety in the workplace Time Travel Needed : No Travel The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. OUR STRATEGIC PRIORITIES: Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS: Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Service Support Coordinator provides administrative support for national contracts, including tracking KPIs, managing customer enquiries, and generating monthly reports. They are responsible for coordinating work orders, managing purchase requisitions, and ensuring smooth communication between branches and clients.