Service Support Coordinator at Atlanta Fork Lifts Inc

Suwanee, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Dispatching, Multitasking, Customer Service, Computer Skills, Typing Skills, Professional Demeanor, Microsoft Office Suite, NDS Software, Scheduling

Industry

Machinery Manufacturing

Description

Description SUMMARY The Service Support Coordinator will be assisting all branches with billing, dispatching and special projects. They will be covering different positions depending on the needs at that time. This position is very fast paced, and will require the ability to multitask, while maintaining composure and excellent customer service. JOB DESCRIPTION Assist all branches in billing work orders Assist in taking service calls and dispatching for any branch when needed Posting technician time Set up new PM contracts in NDS (company operating system) when needed Assist in typing up quotes or the follow up process Assist in obtaining P.O. numbers for customers for processing invoices Work with technicians on outstanding WIPs Work with CSS and Service Managers on quarterly PM rate changes and making the changes in the system Work with Service Managers on territory changes and make needed changes in the system Assist in covering vacations or leaves for all locations when able Requirements SKILLS/RESPONSIBILITIES Intermediate computer and typing skills Professional demeanor at all times Must be proficient in Microsoft Office suite Prefer experience with NDS software Must have superior customer service skills WORK EXPERIENCE REQUIREMENTS Minimum preferred: 2-3 years’ experience in a related field which includes scheduling and dispatching drivers. EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS Minimum – High School Diploma; College Degree Preferred WORK CONDITIONS/PHYSICAL DEMANDS This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (“TMHS”). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary. Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace

Responsibilities

The Service Support Coordinator will assist all branches with essential functions including billing, dispatching service calls, and managing special projects across different roles as needed. Key duties involve posting technician time, setting up PM contracts in the operating system, and assisting with quotes and purchase order follow-up.