Service Support Coordinator II (Order Management) at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Project Coordination, CPQ, EBS, Quoting, Billing, Revenue Recognition, Analytical Skills, Collaboration, Detail-Oriented, Organization, Decision Making, Microsoft Office, Issue Resolution, Process Improvement, Customer Support

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? * High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. * Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. * Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. * A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Brief Job Description: We are looking for a highly organized and detail-oriented Order Management & Project Support Specialist to join our team. This role is responsible for managing end-to-end project orders, ensuring accuracy in quoting and billing systems, and supporting cross-functional teams to drive timely and accurate revenue recognition. If you have strong analytical skills, thrive in a fast-paced environment, and enjoy working collaboratively with multiple departments, this opportunity is for you. Key Responsibilities: Order & Project Management * Manage end-to-end project orders by maintaining accurate CPQ quotes with validated customer, billing, and service details. * Configure required part numbers and pricing based on approved margin analysis and engineering guidelines. * Convert CPQ quotes into EBS orders and validate customer part numbers and PO line details for accuracy and compliance. * Generate invoices in EBS based on job completion or customer requests—covering final, partial, and advance billing—while ensuring proper revenue recognition. * Process position bookings without a PO when required and update EBS orders once POs are received. * Handle pricing adjustments, distribution of line items, price breakdowns, and updates reflecting customer POs and contractual requirements. Order Updates & Issue Resolution * Perform order updates due to PO changes, pricing adjustments, PCO line additions, cancellations, and other order modifications. * Ensure all changes are accurately documented in CPQ and EBS, following company policies. * Partner with Project Managers, Engineering, Sales, and Finance to resolve discrepancies and support order accuracy. Operational Excellence * Submit daily trackers or performance metrics. * Manage group mailboxes and ensure customer queries are addressed within 24 hours. * Assist with Depot Repair functions as needed. * Regularly update and review work instructions; incorporate best practices to improve processes. * Provide value-adding insights to strengthen customer relationships and overall service delivery. Support & Coordination * Receive general direction for standard work; seek guidance for complex or new tasks. * Act as a communication link between Team Lead and associates, relaying feedback, concerns, and suggestions. * Assist in problem-solving activities to improve performance and customer satisfaction. Required/ Minimum Qualifications: * Bachelor’s Degree in any course or equivalent experience. * 3–4 years’ experience in order management and project coordination. * Excellent communication and cross-functional collaboration skills. * Highly detail-oriented, organized, and capable of managing multiple priorities. * Strong decision-making skills in day-to-day situations. * Able to perform tasks with minimal supervision. * Fluency in written and spoken American English. * Proficient in Microsoft Office (Word, Excel, PowerPoint). The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

This role manages end-to-end project orders, ensuring accuracy in quoting and billing systems by maintaining CPQ quotes and converting them into validated EBS orders. Responsibilities also include generating invoices, processing necessary order updates, and partnering with cross-functional teams to resolve discrepancies and support accurate revenue recognition.