Service Support Coordinator II (Sourcing Service Delivery Administrator at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Oracle, Excel, Smartsheet, PowerBi, Time Management, Organizational Skills, Vendor Invoice Review, SLA Compliance, Reporting, Customer Focus, Supply Chain Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? •High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. •Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. •Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. •A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Position Summary: This position's objective will be to ensure timely closure of work service request (SR) assigned to Service Partners including those that are on a national level or assigned to specific CSM & or Major Account. The role includes review of vendor invoices and ensure charges are accurate and within agreed rate. Vendor quotes should also be marked up according to agreed percentage before sending out to customer for approval. Job Responsibilities: • Ensure all billable work is being scheduled and executed and Service Request/tickets are closed out in a timely basis. • Ensure accurate documentation of all scheduling correspondence in Service Request/tickets. • Generate standard and custom reports to monitor workload. • Ensure accurate documentation of all scheduling correspondence in Service Request/tickets. • Support building PowerBi dashboard to house the customer reports. • Ensure that debrief is properly completed/ closed with work progress keenly reviewed from Service Request/tickets notes. • Ensure all documents confirming work completion are attached in the SR, such as service report, etc. • Monitor Service Request/tickets, following up with the District Operations Coordinator to track the completion and status of work. • Handling additional or unexpected Field Service Operations request that arises, showing flexibility and the ability to prioritize different tasks when needed. • Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team. Qualifications: • College graduate of any course • Education and Certification: Bachelor’s degree in business or supply chain or Sales • Communication Skills: Being able to communicate progress, ask for clarification when necessary, and report results, even when working independently. • Technical Skills: Proficiency in order entry software, such as Oracle, Excel, Smartsheet, Oracle, Word, PowerPoint and alike • Exceptional time management: Ability to prioritize tasks efficiently, ensuring deadlines are met without compromising quality. • Organizational Skills: Well-organized and able to manage multiple tasks simultaneously. Strong attention to detail and time management skills • Attention to Details: Ensuring that tasks are completed accurately and thoroughly, even when no one is overseeing the work. • Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines. • High level of dependability: Consistently reliable in delivering results on time and fulfilling responsibilities with little to no supervision. • Competencies: Customer Focused, Result Driven, Ability to learn, document and train new processes, A history of excellent attendance, other duties & special projects as required. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES •Customer Focus •Operational Excellence •High-Performance Culture •Innovation •Financial Strength OUR BEHAVIORS •Think Big and Execute •Act With Urgency •Own It •Drive Continuous Improvement •Promote Transparent and Open Communication •Learn and Seek Out Development •Foster a Customer-First Mindset •Lead by Example Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The role focuses on ensuring the timely closure of service requests assigned to partners and managing vendor invoices for accuracy. It also involves generating workload reports and maintaining detailed documentation of scheduling correspondence.