Service Support Coordinator II at Vertiv

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data management, Service request coordination, Scheduling, Microsoft Office, Oracle, Data validation, Customer service, Communication, Problem solving, Reporting, Data analysis, Process improvement, Organizational skills, Attention to detail, Interpersonal skills, Technical documentation

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? * High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. * Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. * Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. * A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Brief Job Description: Process and manage assigned service requests, including creation, assignment, and scheduling coordination. * Understand and apply standard procedures for startup and install base data management. * Utilize relevant tools (e.g., Oracle, internal dashboards) to enter, track, and update service data. * Follow documented workflows for data validation and updates. * Communicate with internal teams (e.g., Field Service, Sales Offices, Contracts) to clarify task details or resolve scheduling issues within defined guidelines. * Communicate with internal teams (e.g., Field Service, Sales Offices, Contracts) to clarify task details or resolve scheduling issues within defined guidelines. * Flag discrepancies and escalate data issues when necessary. * Manage assigned tasks based on deadlines and priority levels provided by leads or system logic. * Adjust schedules as needed under supervision or according to defined parameters. * Follow established standard operating procedures (SOPs). * Suggest process enhancements to leads when encountering recurring issues. * Education: Graduate of any Management, Business course, or other relevant fields. * Intermediate knowledge of data management, verification processes, and industry best practices. * Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, PowerBI), with the ability to generate reports, analyze data, and present insights. * Experience with data management tools (e.g., Oracle, internal dashboards, or similar systems) is an advantage. * Excellent phone etiquette and interpersonal communication skills for effective communication with internal teams, customers, and vendors. * Ability to articulate complex information clearly and concisely to both technical and non-technical stakeholders. * Strong organizational skills, with the ability to prioritize tasks in a fast-paced environment while maintaining attention to detail. * Capable of managing multiple service requests simultaneously, balancing deadlines, and ensuring timely completion. * Advanced customer resolution skills, with a proactive approach to identifying and resolving issues independently. * Ability to handle more complex customer concerns and escalate when necessary, ensuring a positive customer experience. * Ability to collaborate with various teams, including Customer Engineers, District Managers, and Contracts Teams, to ensure accurate and timely service delivery. * Actively participates in process improvement initiatives and contributes to optimizing workflows. * Demonstrates an ability to quickly adapt to changing systems and processes. * Shows a commitment to continuous professional development and staying current with industry trends. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Service Support Coordinator II is responsible for managing service requests, including creation, assignment, and scheduling coordination. They will utilize data management tools to track service data while communicating with internal teams to resolve scheduling issues.