Service Support Coordinator II at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Planning, Service Delivery Management, Deployment Optimisation, Coordination, Reporting, Office Duties, Telephone Skills, Computer Literacy, Attention To Detail, Scheduling, Sales Target Achievement, Compliance Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. POSITION SUMMARY Plan, organize, deliver and manage the Service planned deliverables to meet & exceed customers' requirements, Company quality standards, and achieves agreed targets and level of profit. Your objective is to deliver all Planned Maintenance & Non-Contract Sales in line with KPI’s. You must be commercially & operationally astute, with the ability to understand how our clients' business needs and ensure that we as a business are achieving those targets. RESPONSIBILITIES Planning of Maintenance and remedial works Ensure service delivery targets are managed, with focus on optimising the deployment of the engineers. Coordinate with other departments to ensure standards of service delivery to customers. Liaise with your manager in highlighting performance issues concerning the regions’ engineers. Compiling weekly/monthly service reports General office duties, answering telephone enquiries and re-directing calls. Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself. Assist the Scheduling manager to achieve Service Sales targets and hence to obtain results that reach or exceed the target parameters. Create an environment in which personnel are encouraged to contribute to the development of the Service Department and their own careers QUALIFICATIONS Previous planning experience, preferably with field engineers. Previous supervisory experience Experience of working with bespoke planning software, arranging service engineers’ calls. Liaison with parts supply and sales departments. Telephone skills. Computer literate. Accuracy and attention to detail. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Think Big and Execute Act With Urgency Own It Drive Continuous Improvement Promote Transparent and Open Communication Learn and Seek Out Development Foster a Customer-First Mindset Lead by Example Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The primary objective is to plan, organize, deliver, and manage service deliverables to meet customer requirements, quality standards, and profit targets, focusing on achieving all planned maintenance and non-contract sales KPIs. This involves optimizing engineer deployment, coordinating with other departments, compiling reports, and assisting in achieving service sales targets.