Service Support Coordinator II at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Business Administration, Analytical Skills, Organizational Skills, Attention to Detail, Time Management, Team Player, ERP Knowledge, Initiative, Ownership, Clerical Experience, Service Business Knowledge, Communication Skills, Problem Solving, Compliance

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Job Responsibilities Proactively manage and maintain a pipeline with a minimum three-month lead time on all generated opportunities and quotes, including upcoming renewals and warranty expirations. Review and validate all opportunities and quotes generated by automated systems or bots to ensure accuracy, completeness, and alignment with current pricing, product configurations, and customer requirements. Maintain a balance between Vertiv corporate policies/procedures and customer requirements, ensuring compliance while delivering customer satisfaction. Provide a high level of customer service to internal and external Sales Representatives by: Responding promptly to inquiries from customers, Vertiv Field Teams, and the Credit Department. Addressing questions related to service levels, number of preventive maintenance (PM) visits or service requests, and billing. Accurately and efficiently enter all service contracts related to equipment orders. Maintain and update customer contact information, ensuring accuracy across systems. Provides high-quality and valuable support to contracts administration and related processes. Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness. Ensures that information logged in the designated databases and systems is accurate and updated. Ensures that proper monitoring is in place and required reports are delivered in a timely manner. Ensures that information needed by internal and external customers are provided accurately and on time Ensures all contract transactions are done accurately and on time. Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner. Provides accurate solutions to issues and concerns raised by the market units or other points of contact. Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate. Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team. Qualifications: College graduate of any course Minimum of 1-2 years of experience in sales, customer service, or business administration role is required. Background in inside sales and familiarity with sales methodologies is a plus. Previous experience within a service environment performing administrative functions. Focused with strong administration, analytical and organizational skills. Possesses initiative and a strong sense of ownership and responsibility Keen attention to details. Comprehensive administrative/clerical/back office experience Time management skills Must be able to work with minimal supervision. Works well with others; team player Fluent English written and verbal skills Strong sense/knowledge of the service business Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development

Responsibilities

The Service Support Coordinator II will manage a pipeline of opportunities and quotes, ensuring accuracy and compliance with corporate policies while delivering high customer satisfaction. They will provide support to sales representatives and maintain accurate records in designated systems.