Service Support Coordinator II at Vertiv

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oracle EBS Alice, Smartsheet, Power Bi, Service Request Management, Documentation Management, Stakeholder Communication, Escalation Handling, Vendor Interaction, Time Management, Multitasking, Dispute Resolution, Process Compliance, Task Monitoring, Customer Focus, Result Driven, Attention To Detail

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? * High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. * Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. * Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. * A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Position Summary: The Service Support Coordinator II is responsible for providing comprehensive administrative and operational support to ensure the efficient and timely delivery of post-execution service activities. This role focuses on supporting Vertiv Internal Field Engineers and third-party service partners by managing service documentation, including service reports and invoices, and ensuring the accurate and timely completion of service jobs. Service Support Coordinator II plays a critical role in overseeing the end-to-end management of the Service Request (SR) life cycle. Job Responsibilities: * System Knowledge: Proficient in using Oracle EBS Alice to process and investigate Service Requests. Knowledge of Smartsheet and Power Bi to maintain databases, evaluate SR and report * SR Initiation and Logging: Understand how service requests are generated, captured, and processed accurately in service management platforms * Stakeholder Communication: Maintain clear, accurate, and professional communication across all levels of the organization * Vendor Service Report and other document Management: Ensure accurate documentation of service reports, including labor hours, materials used, and job completion details * Escalation Handling: Assess and prioritize escalations based on urgency, impact, and business risk Vendor Interaction: Handling vendor inquiries, updates, and complaints professionally while managing internal workflows adds interpersonal and communication challenges to the technical aspects of the role. * Dynamic Workload Management: The volume and nature of SRs can fluctuate significantly, demanding strong time management, multitasking, and adaptability * Relations and Dispute Resolution: Handling disputes, particularly when there are discrepancies on the service reports and external invoices. * System Navigation: The role requires proficient use of EBS Alice, including navigation, updating SR task statuses and adding notes that is helpful to understand the status of the Service Request * Ad-Hoc Tasks: Handling additional or unexpected requests that arise (ADHOCs), showing flexibility and the ability to prioritize different tasks when needed. * Process Compliance and Documentation: Ensuring that every SR follows defined processes and that records are complete and audit-ready adds an additional layer of procedural complexity. * Task Monitoring and Execution: While the role may not involve direct supervision of people, it does require overseeing the workflow for Service Request Management * Act as the primary liaison between service teams, subcontractors, and internal stakeholders * Provide guidance and follow-ups to internal teams and subcontractors to ensure timely and accurate deliverables. * Support governance by ensuring processes are followed and standards are consistently met. Qualifications: * College graduate of any course. * Bachelor’s degree in business or supply chain or Sales. * Job Experience: With service coordination, operations support, or similar role for a year * Communication Skills: Being able to communicate progress, ask for clarification when necessary, and report results, even when working independently. * Technical Skills: Proficiency in order entry software, such as Oracle, Excel, Smartsheet, Oracle, Word, PowerPoint and alike * Exceptional time management: Ability to prioritize tasks efficiently, ensuring deadlines are met without compromising quality. * Organizational Skills: Well-organized and able to manage multiple tasks simultaneously. Strong attention to detail and time management skills * Attention to Details: Ensuring that tasks are completed accurately and thoroughly, even when no one is overseeing the work. * Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines. * High level of dependability: Consistently reliable in delivering results on time and fulfilling responsibilities with little to no supervision. * Competencies: Customer Focused, Result Driven, Ability to learn, document and train new processes, A history of excellent attendance, other duties & special projects as required. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Think Big and Execute * Act With Urgency * Own It * Drive Continuous Improvement * Promote Transparent and Open Communication * Learn and Seek Out Development * Foster a Customer-First Mindset * Lead by Example Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Service Support Coordinator II provides comprehensive administrative and operational support for post-execution service activities, focusing on managing service documentation like reports and invoices to ensure timely service job completion. This role oversees the end-to-end management of the Service Request (SR) life cycle, acting as a primary liaison between service teams, subcontractors, and internal stakeholders.