Service & Support Coordinator at Klättermusen

Åre, Jämtland County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Administration, Sales Support, Process Management, Analytical Skills, MS Excel, ERP Systems, English Fluency, Swedish Fluency, B2B Customer Service, B2C Customer Service, Returns Management, Warehouse Coordination, Content Review, Post-Sales Support, Multitasking

Industry

Retail

Description

We are currently seeking a dedicated and proactive Service & Support Coordinator to join our team in Åre, Sweden (parental leave cover) This role is crucial to enhancing our customer experience and supporting our sales and digital teams. The ideal candidate brings energy, a passion for customer service, and a forward-thinking mindset. Experience with international customers, strong analytical skills, and meticulous attention to details are essential for success. Your responsibilities will include Customer Service Excellence: Co-lead the development of best-in-class B2B and B2C customer service practices at Klättermusen. Daily Management: Proactively handle customer service inquiries, web questions, and chat queries in collaboration with the full Service & Support team. Product and Returns Management: Manage product-related questions, returns, claims, and maintain the web FAQ section. Content Review: Regularly review and improve on-site materials and texts to ensure clarity and customer satisfaction. Warehouse and Sales Coordination: Co-manage the Åre warehouse and coordinate offline sales events. Post-Sales Support: Oversee spare parts handling and other post-sales activities. Team Contribution: Positively contribute to the overall office environment and embody Klättermusen´s company values. The experience you’ll bring to the role is Experience: 3+ years in order administration, sales support, or customer service. Process-Oriented: Proven ability to set up and manage processes that prioritize the customer’s experience. Sales and Brand Awareness: Ability to leverage customer interactions to drive sales and strengthen brand recognition. Organizational Skills: Highly disciplined, structured, and well-organized. Analytical Skills: Capable of multitasking efficiently and effectively in a dynamic environment. Technical Proficiency: Strong knowledge of MS Excel and ERP systems. Language Skills: Fluent in both spoken and written English and Swedish is required. Passion for the Outdoors: A commitment to sustainability and a customer-first mindset. The position is a full-time position based in Åre (parental leave cover). Start as soon as possible. Welcome to apply before August 9, 2026. We only accept applications through this channel. Your application will be stored in our database, and we will contact you if a suitable position becomes available. Applications will be handled on an ongoing basis.

Responsibilities

The role involves leading B2B and B2C customer service practices and managing daily inquiries, returns, and claims. Additionally, the coordinator will manage the Åre warehouse, coordinate offline sales events, and oversee post-sales activities.