JOIN OUR TEAM AS A SERVICE SUPPORT COORDINATOR!

Are you a detail-driven professional with a passion for delivering exceptional service? We’re looking for a proactive and organised Service Support Coordinator to become a key part of our team!
In this pivotal role, you’ll be the backbone of our service operations—scheduling appointments, liaising with customers, managing records, and ensuring everything runs smoothly. If you thrive in a fast-paced environment and love solving problems with empathy and precision, we want to hear from you!

• Coordinate and schedule weekly services with accuracy and efficiency
• Maintain and update service records and spreadsheets
• Liaise with customers, hire desks, and third-party providers to resolve issues
• Raise quotes and manage service-related documentation
• Monitor service delivery and ensure compliance with policies and regulations
• Produce weekly KPIs and analyse service performance
• Review invoices, query discrepancies, and organise credits
• Respond to client breakdowns and complaints with professionalism and care
• Follow up with clients to ensure satisfaction and continuous improvement