Start Date
Immediate
Expiry Date
04 Dec, 25
Salary
0.0
Posted On
04 Sep, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Wellbeing, Collaboration, Professional Communication, Service Quality, Technical Communication, Leadership, Health, Metrics, Positive Work Environment, Customer Satisfaction
Industry
Outsourcing/Offshoring
COMPANY DESCRIPTION
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
As the Service Support Lead, you play a pivotal role as the primary point of contact for the service desk. Your focus is on maintaining high standards for clients purchasing managed services solutions, ensuring SLA targets are met, and support is aligned with contractual agreements. You collaborate with the Technical Lead to ensure effective issue resolution and generate reports on ticket and service performance. Building strong customer relationships and identifying sales leads are integral to this role. Your exceptional organization, customer service, and communication skills will support the service desk team in delivering outstanding support to end-users. You will maintain contractual service desk requirements, respond to calls and tickets within SLA, and provide regular updates to customers on open issues. Direct communication with end-users regarding delays and resolution plans will be part of your responsibilities
KEY SKILLS & ATTRIBUTES:
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
Please refer the Job description for details