• Service Support Partner role on offer in Western Sydney.
• Staff benefits including 5 weeks leave & Salary Packaging.
• We are committed to your success and will support you!

ABOUT THE ROLE:

To provide support to local services, coordinators, leaders and management with key processes and activities, including but not limited to:

• Rostering/monitoring and review (assist where required).
• Managing unplanned leave (assist where needed).
• Managing Customer service agreements, variations, budgets and billing.
• Assisting with sign-up and onboarding of new customers to fill community, individual and housing vacancies (depending on region and manager).
• Flexibility to travel across multiple Northcott sites as needed, including Hornsby and Penrith.

IN THIS ROLE, I WILL:

• I will communicate clearly and effectively, both verbally and in writing.
• I will build strong relationships and manage people with confidence and respect.
• I will approach problems with well-developed solutions and remain calm under pressure and tight deadlines.
• I will communicate effectively with all internal and external stakeholders, showing awareness and sensitivity to diverse cultures and disabilities.
• I will apply my knowledge of the Disability Services Act & Standards, Child Protection Legislation, the principles of Keep Them Safe, and other relevant legislation.

WHY I WANT THIS ROLE AT NORTHCOTT

I’m passionate about making a real difference—and this role lets me do exactly that.

• Customer Focus: Building positive, trusting relationships with children and families while meeting their needs.
• Trusted Expertise: My background in early childhood or allied health is valued and has a real, visible impact.
• Career Growth: Northcott supports my development within a purpose-driven, respected organisation.
• Real Rewards: Salary packaging, extra leave, and well-being support allow for balance and sustainability in the role.
• Inclusive Culture: I feel respected, heard, and supported in a culture that celebrates diversity and individuality.