Job Title: Service Support Representative - Dutch & English
Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win. 

POSITION OVERVIEW:

Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.
Experienced in processing service orders with SAP, ServiceMax , CRM systems.
Electronics/Engineering background with fully fluency in Dutch & English (native or near native).
The Service Support Representative is part of a team that interacts with customers, (end-users, direct sales teams, direct Field Service engineers, distributors/channel partners, BioMed representatives or third-party service providers), to handle a variety of pre-sale and post-sale Service Support tasks that ensure daily service activities are exceeding customer expectations and requirements.

QUALIFICATIONS AND SKILLS:

Bachelor’s degree in business related field
Must be fluent in English (native or near native).
Fluent Dutch language skills would be preferred but not essential.
Experience with SAP, ServiceMax , CRM systems (Salesforce.com

Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction.
Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas.
Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions.
Data management responsibilities, and EMEA SMX data and process cleanup in alignment with regional findings and global requirements.
Generate metrics/reports as requested.