At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Service Manager
Are you technically skilled, service-oriented, and ready to take ownership of customer requests?
Then this role at ABB might be your next step.
At ABB, we work on smart, sustainable technologies that shape the world. Our Measurement & Analytics solutions support major industrial players – including Sabic, Cargill, AVR, and RWE – in monitoring, analyzing, and optimizing their processes. From repairs and warranty handling to advanced instrumentation analysis, we deliver service that customers can rely on. And as a Top Employer 2025, we are fully committed to your professional growth and development.
What will you do?
As a Service Support Specialist, you will coordinate and manage all warranty and repair requests for our Measurement & Analytics products. You act as the link between the customer, service engineers, and factories, ensuring that every request is handled efficiently and professionally – from the first contact to the final delivery.
You will work on a wide range of cases: from quick warranty checks to complex repair projects involving multiple stakeholders. A significant part of the role focuses on administrative tasks and communication, especially with the factory, as well as preparing quotations for customers. Thanks to your attention to detail and proactive communication, customers will experience ABB’s service at its very best.
Your key responsibilities:
Coordinating warranty and repair requests from start to finish
Communicating with customers, service engineers, and ABB factories to ensure timely and accurate follow-up
Planning and monitoring service activities
Preparing and managing customer quotations
Accurately maintaining CRM and customer communication
Supporting the team in improving service processes
Your team
You will join a skilled and dedicated service team in Rotterdam-Waalhaven, working closely with technical specialists and service engineers. You will have a high degree of independence in your role while always being able to rely on the support of your colleagues.
What you bring
MBO+/Bachelor’s degree in a technical field (preferably instrumentation/control engineering or electrical engineering)
Experience in service coordination, technical support, or planning
Strong organizational and communication skills
Proficiency in both Dutch and English
A proactive, detail-oriented, and customer-focused mindset

What we offer

• A market-based salary depending on knowledge and experience
• 13th month salary & 40 days off (27 vacation days + 13 ADV days)
• 4 days in the office and up to 1 day working from home
• Training and development opportunities to accelerate your career
• Excellent pension plan

• Laptop and mobile phone provided

  Ready to deliver top service at ABB?
  Apply now via www.abb.nl under Careers!
  Questions?
  Contact Xavier Lie-A-Tjam, Talent Partner:
  +31 6 21897862 | ✉️ xavier.lie-a-tjam@nl.abb.com
  We welcome people from diverse backgrounds. Could this be your story? Apply today or visit www.abb.com to learn more about our solutions and the impact we make worldwide.
  We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe

Please refer the Job description for details