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Service Support Specialist at Evolution
Birkirkara, Central Region, Malta -
Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Problem Solving, Decision Making, Leadership, Multitasking, Detail Oriented, Dynamic Environment, High Pressure

Industry

IT Services and IT Consulting

Description
Company Description Join Evolution as a Service Support Specialist in Malta! Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER. We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations. Job Description Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems. Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary. Investigate and resolve player disputes related to game integrity or dealer actions. Ensure timely and accurate resolutions for client and end-user issues. Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management. Coordinate case resolutions across internal teams and support the seamless execution of shift activities. Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues. Qualifications Excellent English skills (spoken and written). Customer support experience preferred. Strong decision-making, problem-solving, and leadership abilities. Excellent multitasking skills with a proactive, detail-oriented approach. Ability to thrive in a dynamic, multicultural, and high-pressure environment.
Responsibilities
Ensure uninterrupted table operations by resolving real-time incidents and monitoring critical systems. Investigate player disputes and coordinate case resolutions across internal teams.