Service Support Specialist at Mosaic

Kingman, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service coordination, Intake assessments, Relationship building, Case management, Staff onboarding, Scheduling, Incident reporting, Professional communication, Document management, Compliance monitoring, Advocacy, Problem solving

Industry

Hospitals and Health Care

Description

Are you passionate about making a tangible difference in people's lives? Mosaic is looking for a Service Support Specialist to join our mission of relentlessly pursuing opportunities that empower people. In this role, you will be the bridge between our community partners and the life-changing services we provide. WHY MOSAIC? At Mosaic, we believe in a caring community where everyone has a voice. You will join a culture built on the values of belonging, connection, faithfulness, and grit. As part of our team, you will help ensure that the people we support lead meaningful lives while advocating for their rights. YOUR IMPACT As a Service Support Specialist, you will play a vital role in our service delivery by: * Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care. * Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners. * Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment. * Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance. * Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement. Qualifications QUALIFICATIONS * Education: High school diploma or equivalent. * Experience: One year of experience in service coordination or delivery is preferred. * Leadership: Two years of supervisory experience (or equivalent college studies) preferred. * Certifications: CPR/First Aid, Article 9, and Principles of Caregiver certifications. * Skills: Proficiency in business software, excellent professional communication, and the ability to manage complex documents and deadlines. Ready to empower others and grow your career? Apply today to become a vital part of "One Mosaic."

Responsibilities

The Service Support Specialist manages new referrals, conducts intake assessments, and fosters relationships with community partners and case managers. They also oversee the onboarding of direct care workers and ensure service excellence through home visits and grievance resolution.