Service Support Specialist at Toyota Motor Corporation

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

99300.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Business Insights, Communication, Interpersonal Skills, Analytical Skills, Automotive Knowledge, Power BI, Excel, SAP Business Intelligence, PowerPoint, Word, Initiative, Self-Motivation, Continuous Improvement, Relationship Building, Process Improvement

Industry

Motor Vehicle Manufacturing

Description

Job Description Service Support Specialist Rank 4 Richmond, BC (Hybrid) Deadline: This posting will close by November 26, 2025, at 11:59 PM EST. The anticipated annual base salary for this position is $80,400 - $99,300. The salary offered will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations. Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Service Support Specialist to join our Pacific Zone office. This is a full-time opportunity reporting to the Manager, Parts & Service. The successful candidate will support Parts & Service operations across Western Canada, acting as a key liaison between TCI and our dealer network. This role requires a dynamic multi-tasker with strong analytical skills and an automotive or related background who can identify business opportunities and drive growth. What We’ll Bring: Company & Culture A hybrid work environment A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career A focus on respect for people and continuous improvement Summer Hours – condensed work week during the summer Benefits Competitive compensation package including bonus Extended health care and dental benefits effective immediately Company pension plan with additional employer contributions Associate vehicle discount program Reimbursement programs (tuition & fitness) Paid holiday shutdown and competitive paid time off benefits Sabbatical leave program What You’ll be Doing: Data Analysis & Business Insights Analyze industry, dealership, competitor, and customer trends to identify business opportunities and provide actionable recommendations to the Parts & Service team Prepare clear, concise, and visually compelling dealer-facing materials (PowerPoint, one-pagers) on behalf of the Parts & Service team Coordination & Communication Coordinate activities and create content for Parts & Service Manager meetings, Toyota Dealer Advertising Association meetings, and workshops Maintain, distribute, and continuously improve Parts & Service reports Act as a communication hub for the department, ensuring timely updates on key items such as parts and accessory availability and performance metrics Dealer Support Provide back-up support for Area Parts & Service Managers during dealer visits as required Proactively communicate with front-line retail managers, acting as liaison to the dealer network in the absence of Zone or Area Managers Follow up with dealers to ensure training requirements are met Attend management and dealer meetings to contribute ideas and insights based on automotive industry knowledge Monitor spending, approve claims, and work with dealers to maximize co-op advertising budgets to grow business Continuous Improvement Initiate and implement Kaizen (continuous improvement) efforts to enhance efficiency Share best practices across the team through Yokoten and create Standard Operating Procedures (SOPs) Additional Responsibilities Collaborate with the Prairie/Pacific Administrative Assistant to ensure smooth office operations Serve as secondary onsite contact for building and facility contractors Support event and program logistics Manage vehicle pick-up, inspection, and licensing of demonstration vehicles Act as ISO14001 auditor to support environmental compliance initiatives What You’ll Bring: University or college degree/diploma in business or a related discipline (asset) Post-secondary education in automotive-related field (asset) Intermediate to advanced proficiency in Power BI, Excel, SAP Business Intelligence, PowerPoint, and Word Strong verbal and written communication skills Excellent interpersonal and relationship-building abilities High level of initiative and self-motivation Demonstrated ability to improve work processes and enhance efficiency About Us Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives. What Sets Us Apart? A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility. What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. #LI-PP1 #LI-Hybrid About Toyota in Canada Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services. From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey. On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada plant located in Cambridge, please click here. You can also learn more about all three companies below. Toyota Canada Inc. Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers. TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver. Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario. At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers. Toyota Motor Manufacturing Canada Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America. Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles.

Responsibilities

The Service Support Specialist will analyze industry and dealership trends to identify business opportunities and provide actionable recommendations. They will also coordinate communication and activities for Parts & Service operations and support dealer visits as needed.