Service Support Specialist at Vertiv

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Report Development, Dashboard Creation, Business Intelligence Visualization, SQL, Microsoft Excel, DAX, Python, Data Extraction, Trend Identification, Problem Solving, Communication

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Job Description At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software, and solutions, and is complemented by a network of nearly 250 service centres worldwide. We are now looking for a Business Intelligence Analyst to join our Customer Experience, Business Support and Transformation team. The Business Intelligence Analyst will be responsible for gathering data from Vertiv Information Systems and providing insights to help influence business decision making. The BI Analyst will use the data obtained to develop reports, identify trends and provide observations on Vertiv Service operations in a clear and concise manner. As a BI analyst you must be able to transform business data into meaningful dashboards and reports for Vertiv management and colleagues. You must be able to explain trends and provide recommendations for business improvements. You will support your colleagues within the Customer Experience, Business Support and Transformation team with business support and transformation projects and develop reporting solutions to support existing and new processes. Your main responsibilities as a Business Intelligence Analyst will be: • Extraction and analysis of complex data from multiple sources to the specifications required by the business. • Developing, delivering and maintaining a suite of reports and dashboards to enable the business to meet customer demands whilst operating as effectively and efficiently as possible. • Developing a thorough understanding of business objectives and issues, interpreting these needs into the requirements of internal and external customers. • Involvement with the development, testing and deployment of new business systems across EMEA. Building specifications on the data fields from the business system where required. • Support the EMEA Service Operations team with reporting solutions, identifying trends, and providing recommendations based on data. Candidates considering this role, will benefit from experience or training in the below area’s -however comprehensive training on Vertiv products and services will be provided: • Previous experience working as a Business Intelligence or Data Analyst • Degree level education in a relevant area - for example Mathematics, Statistics or a scientific based subject. • Previous experience of working with business intelligence visualisation tools, preferably Power BI and Tableau. Knowledge of DAX or Python coding is a bonus. • Knowledge of SQL, including writing queries and joins is required. • Highly proficient in Microsoft Excel and other Microsoft Office applications. • Language Skills: Fluent in English – Minimum C1 level English requirement Candidates considering this role will need to demonstrate the below items to be successful in their application: • Excellent written and oral communication skills, fluent in written and spoken English. • Strong analytical, quantitative, and problem-solving skills • Effective team interaction skills • Focus on self-growth and development WORKING CONDITIONS: This role is a full-time office-based role and minimal travel is required If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Business Intelligence Analyst will be responsible for gathering data from Vertiv Information Systems, developing reports and dashboards, identifying trends, and providing recommendations to influence business decision-making regarding service operations. This role also involves supporting transformation projects and developing reporting solutions for existing and new processes across EMEA.