Service Team Leader at Dyson

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Experience Focus, Service Center Management, Tech Support Oversight, Sales Strategy, Cross-Selling, Infrastructure Proposal Development, Facility Renovation Management, Sales Technique Review, Performance Coaching, Repair Process Management, Cost Management, WHS Compliance, Budget Control, Data Analysis, Stakeholder Collaboration

Industry

electrical;Appliances;and Electronics Manufacturing

Description

About Us Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people. About the Role The Service Team Leader is responsible for leading the Auckland Dyson Service Centre, overseeing both the Customer Service and Tech Support teams. In this role, you will foster a culture obsessed with the customer experience, ensuring every interaction is extraordinary. A key focus will be evolving the current Service Centre into an Experience Centre, leveraging the consistent flow of repair customers to demonstrate our latest innovations and drive growth through strategic upgrades and cross-selling. As the New Zealand business continues to scale, you will collaborate with market stakeholders to develop economically viable infrastructure proposals that align with our Sales, Supply Chain, and facilities requirements. While these long-term projects progress, you will manage the renovation of our current customer-facing spaces and provide design expertise for future sites. Additionally, you will be a key resource for the ANZ team, reviewing and improving sales techniques and training staff on premier customer-facing methods. Main responsibilities include but not limited to:- Lead the Auckland Service Centre with a customer-first mindset, ensuring all interactions and repairs exceed Dyson standards for quality and preventative maintenance Oversee the end-to-end repair and warehouse process, including the management of RA, demo, and loan stock, to ensure maximum efficiency and cost-effectiveness Recruit, coach, and develop a high-performing team of technicians and agents, fostering a problem-solving culture and driving accountability through performance reviews and training Deliver annual sales, volume, and margin targets by analysing performance data and executing promotional activity with retail partners Manage operational costs in line with budgets and Latest Estimates (LE) while utilising fault data and Technical Service Bulletins (TSBs) to drive process improvements Coordinate day-to-day resourcing and contingency plans to maintain consistent productivity and a high-standard, organised work environment Lead site-wide safety and compliance by conducting regular WHS audits and toolbox talks, ensuring 100% adherence to Dyson policies and legal regulations Partner with market stakeholders to develop infrastructure proposals and manage facility renovations to support long-term business growth Provide accurate data and strategic recommendations to the National Repair and Service Manager to resolve operational challenges About You To be successful in this role you will be a team builder fostering a cooperative team style, making team building a team challenge by focusing on the qualities and behaviours of a winning team. You will have excellent leadership capabilities and a self starter who sees things to completion. Previous skills & experience:- At least 4 years of management experience Sales leadership and cross functional/ general management experience Proven delivery of sales results in a retail operations environment High level experience of customer negotiations and dealings Evidence of budget control and can demonstrate financial expertise Proven people leadership experience Demonstrates a passion for end customer and stakeholder satisfaction WHS Experience required Competent use of MS Office Knowledge of SAP is an advantage Benefits At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth. Outside of a competitive salary package, our team members receive impressive product discounts, additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities. We have a vibrant and diverse culture that is geared towards recognition and realising ambition. #LI-VG1 Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Responsibilities

The Service Team Leader will lead the Auckland Dyson Service Centre, overseeing Customer Service and Tech Support teams while fostering a customer-obsessed culture and evolving the center into an Experience Centre. Key duties include managing end-to-end repair processes, achieving sales targets, controlling operational costs, and leading site safety and compliance.