HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

• To deal with customer’s requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
• To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager.
• Distribute jobs out to Technicians, taking into consideration, the time they are required for delivery back to the customer and the skill level of the technician and licences held.
• To record vehicle details and service histories accurately and effectively.
• Keep all paperwork accurately and up to date for review, including repeat visit log and Quality Check Programmes.
• Responsible for final Inspection and control of all job cards produced.
• Looking after the front of house operation
• Contributing to customer satisfaction scores