Service Team Leader at Henry Schein

Parkville, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electrical Qualifications, Team Leadership, Mentoring, Coaching, Field Service, Customer Issue Management, Cross Functional Collaboration, Communication, Emotional Intelligence, Relationship Building

Industry

Medical Equipment Manufacturing

Description

At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud that we have just been certified a Great Place to Work for the 6th consecutive year. In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients. As Service Team Leader, you will lead the Victorian Service team, ensuring Henry Schein continues to be the number one service provider to our customers. Some of your Key Responsibilities: Provide guidance, define team goals and tasks, mentor, and coach your team of Service Technicians Drive cross functional collaboration to achieve the national service strategy, implementing locally Whilst leading your team, you will also provide field service duties to our customers to ensure their business needs are met Manage customer issues in relation to escalation and resolution Manage spare parts inventory Your Skills, Experience and Attributes: Electrical/electronic qualifications (mandatory) and restricted electrical license (desirable) Experience leading and managing field service technicians in the dental/healthcare/medical/printing or hospitality industries where you have successfully trained and mentored teams You lead by example, are approachable and enjoy sharing your knowledge You are a confident and effective communicator and politely assertive when required Possess a high degree of emotional intelligence and enjoy building relationships Valid/Current Driver’s License What's on offer? Work with the market leader Competitive salary and fully maintained Company Vehicle Reliable and consistent work schedule including the opportunity to take on regional work Wellness programs and other employee benefits such as discounts on retail and dental products and services We are very proud of our Great Place to Work® certification and would like for you to experience working in an organisation that places a huge emphasis on its people. To express your interest, please send your CV along with Cover Letter, to us today! Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

Responsibilities

Lead the Victorian Service team to ensure top-notch service delivery to customers. Provide field service duties and manage customer issues effectively.