SERVICE TECH (CUSTOMER SUPPORT CENTRE)

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Location: Saskatoon, SK
Number of Positions: 10
Salary: $28.34 - $38.22/hour
Type of Position: Casual Part-Time
Closing Date: 09/19/2025
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POSITION OVERVIEW

Receive and resolve customer complaints/issues by analyzing/testing/repairing/escalating using different data applications. Create trouble tickets to document all reported customer complaints/issues. Be accountable by providing a high level of customer service while resolving customer complaints/issues.

QUALIFICATIONS

• Diploma/Certificate in computer networking OR Certificate in Business Administration (with Computer Science classes) OR thorough knowledge of internet/networking support, typically gained with three years of experience in a related field.
• Thorough knowledge and experience with DOS/Windows personal computers from both a hardware and software perspective.
• Working knowledge and experience with MacIntosh personal computers from both a hardware and software perspective.
• Working knowledge of the Internet.
• Excellent analytical and problem solving skills.
• Good communications skills, both verbal and written, and the ability to deal effectively with others.
• Keyboarding skills 20 wpm.
• General knowledge of SaskTel’s IP environment.
• Successful completion of prescribed training courses.

(Not all inclusive or applicable to all assignments)

• Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required.
• Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services.
• Performs customer and technical resource follow-up on all unresolved troubles.
• Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues.
• Reviews and provides trouble statistics upon request by management.
• Allocates daily staffing/workload, including the utilization of part time staff. Analyses business requirements and customer demands to ensure adequate coverage.