OBJECTIVES

This position supports the objectives of the Service team, and in particular, providing technical and service related assistance to dealers/customers by maximizing HinoEdge case management utilization.

• Monitor and assist dealer service activities through HinoEdge/Connected Vehicle platforms
• Extend the use of HinoEdge case management to reduce downtime by providing proactive support based on recorded DTC’s (tech tips, quick reference etc)
• Liaison with HMS Ultimate team for the operation and functional improvements of HinoEdge
• Provide technical assistance to dealer service through the Service Inbox and through phone
• Provide technical assistance to Parts and Sales Departments
• Support service training activities
• Assist the warranty department in the claim adjudication process as required (HinoPortal/SAP)
• Increase Customer loyalty by implementing maintenance reminders through the utilization of Connected Vehicle mileage reports (HinoUltimate.com)
• Support HMC Service Activities, dealer events as required (EML/CCC)
• Promptly handle general service tasks using SAP, Hinoportal, Microsoft products
• Coordinate general customer inquiries as required