Service Technical Support (STS) Advisor – Digital Systems and Industrial Ne at Rotork Controls

Bath, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Industrial Networks, Troubleshooting, Modbus, Ethernet, Profinet, Electrical Systems, Wiring Diagrams, Analytical Problem Solving, Interpersonal Skills, Configuration, Communication Networks, Root Cause Analysis, Product Support Procedures, Customer Service, Self-Motivated

Industry

Industrial Machinery Manufacturing

Description

Job Description This pivotal role involves delivering exceptional levels of technical service to global customers, both internally and externally, with a specific emphasis on Industrial networks. Reporting to the Service Technical Support Lead, this role works closely with Engineering and Service teams across multiple global locations, providing support with troubleshooting activities on industrial networks. The position offers flexibility to be based anywhere in the world. Your primary responsibility in this position is to offer technical support and guidance on Rotork products, with a key focus on Industrial networks such as Modbus, Ethernet, and Profinet. You will address customer queries by recreating on-site issues using demonstration equipment, identifying root causes, and providing feedback. Additionally, you will contribute to the development of product support procedures and documents to effectively resolve customer problems. This role would ideal suit an individual who is an analytical problem solver and thrives working to deadlines and under pressure within a customer service orientated environment. Qualifications Experience Requirements: Minimum of three years' experience with electrical systems and Industrial Networks, encompassing both serial and Ethernet protocols. Comprehensive technical knowledge of various open Industrial network protocols, including their application, performance, benefits, features, comparisons, network tools, and troubleshooting methodologies. Configuration and troubleshooting of Ethernet networks Common site wiring issues affecting communication networks (e.g., termination, ground loops, earthing) Demonstrated ability to interpret and analyse complex electrical systems, wiring diagrams, and product manuals.. The Successful Candidate: Self autonomous to manage own workload Self-motivated / enthusiastic with good practical skills and thorough approach to work A high level of interpersonal skills will be required Proactive approach to day to day work and problem solving Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business. #HP

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Responsibilities

Deliver exceptional technical service to global customers with a focus on industrial networks. Provide support in troubleshooting activities and contribute to the development of product support procedures.