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Service Technician at Alghanim Industries

, , Kuwait -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronic Service, Troubleshooting, Customer Satisfaction, Administrative Functions, Performance Objectives, Safety Judgement, Independent Work, Documentation, Field Service Experience, Refrigerant Handling, Diagnostic Test Equipment, MS Office Proficiency, Smartphone Technology, Valid Driver's License, Physical Requirements, Communication Skills, Customer Service Skills

Industry

Retail

Description

Job Summary Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances. Job Responsibilities Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction. Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications. Order necessary parts after initial prescreen so they are in hand before going to customers' location. Perform daily administrative functions to include warranty claims and report submission. Maintain performance objectives as required by the company. Maintain company vehicle, tools, equipment and parts inventory. Rely on personal judgment for safety regarding work. Work independently without onsite supervision. Other duties as assigned. Documents service and installation actions by completing forms, reports, logs, and records. Candidate Requirements 3 to 5 years field service experience in all major home appliances. Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications. Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment. Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications. Valid driver's license with a clear driving record. Meet physical requirements generally associated with field service repair (lifting, bending, etc.). Ability to work a flexible schedule based on business needs. Excellent communication, organization and customer service skills.

Responsibilities

Electronic service technicians diagnose, repair, or replace parts for household appliances. They ensure customer satisfaction by prescreening and analyzing appliance failures and performing necessary repairs.