POSITION OVERVIEW

POWERGROUP Resources on behalf of our client Cayuga Displays Inc. is seeking a skilled Service Technician to join our dynamic team in building temperature-controlled products. The successful candidate will have strong customer-service skills and will be responsible for assisting with the technical support related to the service, parts, and warranty related issues

WHO WE ARE:

Cayuga Displays Inc. is a growing, progressive manufacturing company of temperature-controlled showcases and dry display fixtures primarily for the Supermarket and food service industry. Cayuga Displays is in an everchanging market that is fast paced making us an innovative company with exciting opportunities.
We pride ourselves on our top core value: “We believe people are important and want to help them succeed.”

WHAT WE NEED FROM YOU:

• Preference given to those with technical experience in dealing with temperature-controlled equipment or in a related field. On-the-job training will be provided.
• Demonstrated customer service skills
• Valid G driver’s license
• Willing to travel when needed to provide service support
• Reliable transportation for travel to customers
• Strong communication skills – verbal and written.
• Demonstrate strong organizational skills and attention to detail.
• Be able to prioritize and manage time efficiently.
• Work well with a team.
• Knowledge and ability to use Microsoft 365 programs (Word, Excel, Access, Outlook).
• Available to work during Cayuga Displays’ standard business hours: Monday-Thursday: 7:30am – 5:00pm, Friday: 7:30 – 11:30am
• Available for bi-weekly on-call hours on Fridays between 11:30am – 5:00pm

Experience:

• Manufacturing: 1 year (preferred)
• Temperature controlled: 1 year (preferred)
• Microsoft Access: 1 year (required)
• Microsoft Excel: 1 year (required)
• Microsoft Word: 1 year (required)
• Microsoft Outlook: 1 year (required

• Participate in daily in-person operational meetings with the Service Co-Ordinator to review open service items and required action steps
• Provide technical expertise and other required information to support the Service Coordinator for open service inquiries and parts orders.
• At the direction of the Service Co-Ordinator, respond to service-related inquiries from external customers and internal team members within the timelines discussed as per the priority scale given.
• Provide status updates as items are addressed and issues are resolved. This involves continual communication with both the Service Coordinator and internal team members.
• Follow-up with external contacts as issues are resolved to ensure customer satisfaction with resolutions provided.
• Assist with the processing, fulfillment, and shipping of parts orders.
• Where required, work with the Engineering, Procurement, and Production Departments to obtain technical and other advice for resolutions to service issues.
• Assist with dispatching external service companies to manage warranty, installation and repair work.
• Provide after-sales support to customers, following up on orders that have shipped to ensure customer satisfaction and provide service support where needed.
• Help ensure technical resources (owner’s manuals, warranty information, etc.) remain up-to-date and assist in the continual creation of new resources to support customers and external service providers (reports, videos, etc.).
• Work to maintain and enhance the network of external service providers.
• Travel to provide service support to local customers may be required. This would be planned and arranged with the Service Coordinator and management.
  Job Types: Full-time, Permanent
  Pay: $22.00-$25.00 per hour

Benefits:

• Company events
• On-site parking

Ability to commute/relocate:

• Cayuga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What are your wage expectations?
• Will you require sponsorship in the next 2 - 5 years to legally work in Canada?
• What type of technical experience in dealing with temperature-controlled equipment or in a related field do you have?
• Are you willing to travel when needed to provide service support?
• Do you have your own reliable vehicle for periodic travel to customers?
• Are you available for bi-weekly on-call hours on Fridays between 11:30am – 5:00pm?

Experience:

• Manufacturing: 1 year (preferred)
• Temperature controlled: 1 year (preferred)
• Microsoft Access: 1 year (required)
• Microsoft Excel: 1 year (required)
• Microsoft Word: 1 year (required)
• Microsoft Outlook: 1 year (required)

Licence/Certification:

• G drivers license (required)

Work Location: In perso