Requisition ID: 43023
Job Location(s):Lappeenranta, FI
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Function: R&D, Technology and Engineering
Work Location Type: Hybrid

JOB DESCRIPTION

Danfoss is proud to be at the forefront of driving a global transformation in digital and electric solutions that increase productivity and energy efficiency. We are truly passionate about investment, and innovation, as we continue to support our customers’ journey towards a greener and lower-carbon future.
We now have an opportunity to recruit a Service Technician to join our Editron business unit, offering onsite and back-office support, commissioning and commissioning support of Editron system and component deliveries for Editron customers.
This role will be a part of our Editron Global SEHQ & Service team, but will also involve work with production and R&D teams. This role will involve travel across territory to customer sites on a very regular basis.

BACKGROUND & SKILLS

We would expect candidates to display:

• Relevant technical qualifications alongside safety training or similar certification.
• Customer and service-oriented mindset with excellent communication skills, and a systematic way of working.
• Team player with a positive mind-set and desire to learn.
• IT literacy with skills in data entry and management. Experience using SAP, ERP systems, service ticketing systems or similar would be useful but not essential.
• Ability to work independently in a challenging environment and ambitious situations.
• Strong English (ability to understand and communicate technical terminology), with other languages being advantageous

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Responsibilities for this position include but are not limited to the following:

• Customer service, support and troubleshooting: Solving Editron customer system-related problems, providing support and help for customers, and giving instructions and training customers. Delivering solutions in cooperation with the service team, R&D and other relevant internal stakeholders
• Commissioning: To conduct commissioning
• Aftersales: Supporting equipment repair process and advising customers on spare parts and other aftersales issues
• Service Documentation: Preparing instructions, training material, and other service documentation in cooperation with team
• Technical Support: Giving general technical support and finding solutions in cooperation with the service team
• Training: Training customers to use and maintain Editron equipment