Service Technician at Data Business Equipment

Peoria, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Decision Making, Troubleshooting, Customer Service, Communication, Time Management, Organizational Skills, Technical Knowledge, Mechanical Aptitude, Electromechanical Equipment, Security Systems, Preventative Maintenance, Inventory Management, Professional Image, Customer Relationship Skills

Industry

Banking

Description

The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM’s, ITM’s, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment. DUTIES & RESPONSIBILITIES In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.) * Quickly respond to dispatched service calls, providing remote and onsite support to customers * Perform equipment troubleshooting and repairs efficiently and effectively * Perform security system troubleshooting, maintenance and installation * Perform regularly scheduled preventative maintenance on all equipment * Utilize customer relationship skills to maintain a professional image * Maintain accountability for parts inventory and company assets * Provide unequaled customer service * All other duties as assigned. SUPERVISORY RESPONSIBILITIES * # of Direct Reports = * # of Indirect Reports = EDUCATION & TRAINING * High School Diploma or GED * 1-2 years related experience KNOWLEDGE & EXPERIENCE * Previous experience in a customer-facing Field Service Technician position preferred * Minimum one-year experience with electromechanical equipment servicing (ATM or banking equipment strongly preferred) * Minimum one-year experience with security system maintenance and installation (physical, alarms, video, infrastructure, building) * Thorough knowledge of basic electronics * Strong technical knowledge * Strong mechanical aptitude * Clean driving record SKILLS & ABILITIES * Excellent problem-solving, decision making and troubleshooting skills * Exceptional customer service skills * Effective customer and co-worker communication, both orally and in writing * Ability to effectively prioritize and manage time * Possess the ability to manage and research assignments independently * Exceptional organizational skills and the ability to handle multiple tasks concurrently WORKING CONDITIONS PHYSICAL DEMANDS/ WORK ENVIRONMENT The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes: C = Continuously (67% to 100% of workday) F = Frequently (34% to 66% of workweek) O = Occasional (1% to 33% of the workweek) N = Never (0% of the workweek) Physical Demand/ Work Conditions Frequency Physical Demand/ Work Conditions Frequency Sitting C Lifting O Standing C Sedentary (0 - 10 lbs.) C Walking O Light (11 - 25 lbs.) F Bending O Medium (26 - 50 lbs.) F Stooping O Heavy (51 - 74 lbs.) O Kneeling O Very Heavy (75 – 100 lbs.) O Climb Ladders O Dexterity C Driving O Eye/Hand Coordination C Reach Above Shoulder O Handling (holding, grasping, feeling) C TYPICAL NOISE LEVEL ☐ Quiet ☒ Moderate ☐ Loud SPECIAL HEARING REQUIREMENTS N/A SPECIAL VISION REQUIREMENTS ☒ Close ☒ Color ☐ Distance ☒ Depth Perception ☒ Ability to Focus ☐ Peripheral Vision PRIVACY Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures. EEOAA Disclosure This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Responsibilities

Service Technicians respond to service calls and troubleshoot various bank-related equipment. They are responsible for providing both remote and onsite support to ensure customer satisfaction.