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Service Technician at DecisionPoint Technologies, Inc.

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Diagnostics, Break Fix Repairs, Installations, Customer Support, Inventory Management, Field Reports, Electronics Knowledge, Problem-Solving, Communication Skills, Multi-Function Machines, Printers, Copiers, Schematic Interpretation, Maintenance Manuals, Wiring Diagrams, Standard Test Instruments

Industry

IT Services and IT Consulting

Description

Description Perform onsite technical diagnostics, break fix repairs, installations and customer phone support. Manages territory, trunk inventory and completes field reports for service calls and ensures a smooth transition between repairs. Utilizes schematics, manuals and other specifications to determine repair procedures. Installs of equipment according to manufacturer's specifications. Interprets maintenance, manuals, schematics and wiring diagrams utilizing knowledge of electronics and using standard test instruments and hand tools. RESPONSIBILITIES: Service printers and copiers Multi-function machines. Write up field reports Audit inventory. Answer repair calls from vendors and clients. Instructs customers on operation of equipment. Consults with other field technicians and engineers to resolve any problems in system operation and maintenance. May advise management regarding customer satisfaction, product performance and suggestions for product improvements Requirements High School Diploma and/or Associates Degree preferred. Ability to multi-task and detailed oriented. Possess strong problem-solving skills. Previous experience with multi-function machines such as digital copiers and printers a plus. Good verbal and written communication skills

Responsibilities

The Service Technician performs onsite technical diagnostics, repairs, and installations while managing inventory and completing field reports. They also provide customer support and consult with other technicians to resolve system operation issues.