SmartWheel is a prominent player in the electric bike, scooter, and micro-mobility sector. As part of a rapidly expanding industry, we offer exciting career opportunities for those interested in working in a tech-driven environment.
If you’re enthusiastic about technology and eager to learn, we’d be thrilled to welcome you to our team!

POSITION SUMMARY: REPAIR TECHNICIAN

SmartWheel Canada is seeking a skilled and detail-oriented Repair Technician. In this role, you’ll be responsible for troubleshooting and fixing various electric mobility devices, helping us maintain high service standards for our customers.

QUALIFICATIONS:

• Strong technical aptitude and problem-solving skills
• Educational background in electronics, electrical, or mechanical fields, or a minimum of 3 years of relevant repair experience
• Excellent communication and customer service abilities
• Able to manage multiple tasks and service responsibilities efficiently
• WHMIS or similar safety certification required
• Physically able to lift and move equipment weighing 50 lbs or more
• Previous experience with electric scooters, e-bikes, or similar products is a plus
  Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Language:

• English (required)

Work Location: In person
Expected start date: 2025-07-2

• Perform Pre-Delivery Inspections (PDIs) to ensure products are in excellent working order before delivery
• Offer technical assistance via phone, email, or in person to help customers with basic troubleshooting
• Respond to customer inquiries in a clear, courteous, and professional manner
• Diagnose technical issues using knowledge of error codes and product-related apps/software
• Demonstrate product features and provide basic user training to customers
• Build in-depth knowledge of our products and specifications to support repairs and warranty claims
• Assist with daily store operations as required
• Track and manage repair-related parts and inventory accurately
• Identify and replace faulty components (training will be provided)
• Replace tires and inner tubes on various electric scooter models
• Keep the work area clean, organized, and safe