Service Technician at Emerson autotmotive

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechatronics, Electrical Automation, Technical Analysis, Customer Training, Customer Support, Communication Skills, Interpersonal Skills, Continuous Learning, Customer Management, Electromechanical Equipment, Ultrasonic Industry, Laser Industry, Automotive Industry, After-Sales Service, Electrical Schematics, Mechanical Drawings

Industry

Automation Machinery Manufacturing

Description

In This Role, Your Responsibilities Will Be: Responsible for equipment installation, commissioning, maintenance, repair, customer training, and customer application support. Responsible for generating revenue throughout the product lifecycle. Responsible for following up on customer acceptance of new equipment. Responsible for summarizing customer service cases in the after-sales service system and creating customer equipment service history records. Provide technical after-sales service, offering technical analysis and solutions for customer equipment failures. Responsible for reporting product issues to the company's internal technical department and assisting in product manufacturing process and design improvements. For This Role, You Will Need: Bachelor's degree or above in Mechatronics or Electrical Automation Excellent English reading, writing, and communication skills Proficient in office software operation Three years or more of relevant technical experience in electromechanical equipment Ability to read and understand electrical schematics, electronic circuit diagrams, pneumatic circuit diagrams, and mechanical drawings Excellent communication and interpersonal skills, professional image Willing to work long hours at customer sites and travel frequently Strong continuous learning ability Customer-centric and proactive Customer management skills Experience in the ultrasonic, laser, or automotive industries After-sales experience related to electromechanical equipment Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that phenomenal ideas come phenomenal great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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Responsibilities

The Service Technician is responsible for equipment installation, maintenance, and customer training, as well as generating revenue throughout the product lifecycle. They also provide technical after-sales service and report product issues to the internal technical department.