Since 1926, Empire Paper has grown from a small company to a large regional distributor. We’re the best in our market and one of the best in the industry. We’re looking for the best in our employees, too.
We are looking for a Professional Service Technician who enjoys providing exceptional customer service to clients. After sufficient training, the ideal candidate will be able to formulate creative solutions to mechanical problems.
The Service Tech must have excellent customer service skills, as well as an eye for detail.
Regular and reliable attendance is an essential function of this position.

Responsibilities include:

• Troubleshoots equipment in need of repair, ability to diagnose and repair malfunction.
• Prepares Demo, loaners, and new equipment for delivery.
• Checks new equipment when received for missing or damaged parts/ install of new equipment.
• Completes Title warranty forms accurately.
• Maintains all Parts and Equipment Logs as needed.
• Ability to explain equipment repairs, timelines, and expenses to customers.
• Maintains up to date information on current manufactures technical bulletins and recalls.
• Enters orders and prioritizes workday.

Service Techs are self-starters who are dependable, honest, and work hard with minimum supervision. Our techs must have computer experience and the ability to send and receive emails, enter information into an Excel Worksheet, track and send data as needed. You must be familiar with and have the ability to find information, such as service manuals on the internet, and do basic tasks on Microsoft Outlook.
If you’re interested please apply TODAY.
Benefits include:
Medical/health insurance plan
Dental plan
Vision plan
Flexible spending account
Life insurance
Optional supplemental life insurance
Paid sick leave
Paid vacation leave
401(k) retirement plan
Job Type: Full-time
Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Lubbock, TX 79404 (Required)

Ability to Relocate:

• Lubbock, TX 79404: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In perso

• Troubleshoots equipment in need of repair, ability to diagnose and repair malfunction.
• Prepares Demo, loaners, and new equipment for delivery.
• Checks new equipment when received for missing or damaged parts/ install of new equipment.
• Completes Title warranty forms accurately.
• Maintains all Parts and Equipment Logs as needed.
• Ability to explain equipment repairs, timelines, and expenses to customers.
• Maintains up to date information on current manufactures technical bulletins and recalls.
• Enters orders and prioritizes workday