Service Technician at FS Builder Resources

Lewisville, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Carpentry, Drywall Repair, Texture Repair, Painting, Customer Service, Subcontractor Management, Warranty Evaluation, Microsoft Office, Mobile Applications, Communication Skills, Organizational Skills, Problem Solving

Industry

Construction

Description

SUMMARY: The Service Technician is responsible for evaluating homeowner repair concerns, determining whether items are covered under warranty, and completing or coordinating necessary repairs. This position works closely with homeowners, subcontractors, supervisors, and internal teams to ensure service and warranty repairs are completed accurately, professionally, and within required standards. This role requires strong customer service skills, hands-on repair experience, attention to detail, and the ability to work independently while maintaining a professional and ethical approach to all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Evaluate homeowner repair issues to determine whether items are warrantable. * Process written or electronic work orders and verbal instructions from supervisors for homeowner repairs. * Perform necessary home repairs, including carpentry work, drywall repair, texture repair, and painting. * Schedule and manage subcontractors to complete designated warranty repairs. * Ensure all repairs are completed in accordance with company standards, builder requirements, and applicable compliance expectations. * Verify that warranty work is completed within contractor obligations. * Develop and maintain positive working relationships with subcontractors, homeowners, builders, and internal team members. * Follow up with homeowners to ensure concerns are addressed in a timely and professional manner. * Process charge-back documentation, invoices, and related repair paperwork. * Conduct all business in a professional and ethical manner to support customer satisfaction and company goodwill. * Use company systems, applications, smartphones, tablets, or laptops to document and manage warranty-related work. * Travel between designated communities and job sites as needed. * Work overtime as business needs require. * Travel overnight as needed. * Perform other duties as assigned based on business needs. REQUIRED SKILLS AND ABILITIES: * Strong repair skills, including carpentry, drywall, texture repair, and painting. * Ability to evaluate repair concerns and determine appropriate next steps. * Strong customer service and communication skills. * Ability to communicate professionally and positively with homeowners, subcontractors, builders, and team members. * Ability to work effectively in high-pressure situations. * Ability to work independently and remain productive with limited supervision. * Strong organizational skills and the ability to follow a systematic approach when completing assignments. * Proficiency with Microsoft Office, email, and mobile applications. * Ability to use warranty/service applications on a smartphone, tablet, or laptop. * Must have a valid driver’s license and reliable transportation capable of carrying supplies. * Ability to travel between designated communities during daytime and nighttime hours. EDUCATION AND/OR EXPERIENCE: * High School Diploma or GED required. * Three or more years of related service, repair, or warranty experience preferred. * Experience with carpentry, drywall, texture repair, and painting required. * Prior customer service experience preferred. * Experience with minor electrical, plumbing, and HVAC repair work preferred. PHYSICAL DEMANDS: * Ability to lift and/or move up to 50 pounds. * Required to stand, walk, bend, stoop, kneel, crouch, climb, reach, and use hands and arms to perform repair work. * May be required to work in homes, construction environments, job sites, and varying weather conditions. * Must be able to operate hand tools, equipment, mobile devices, and standard office equipment. * Must be able to hear, understand, and distinguish speech and other sounds in person, over the phone, and on job sites. * Must be able to travel to and from assigned communities and work locations. BENEFITS: * Medical, Dental, and Vision coverage * 401(k) * Paid Holidays * Vacation and Personal Time * Employee Appreciation Events * Additional voluntary and company-provided benefits, as applicable DISCLAIMER: This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the job or require that other or different tasks be performed as assigned based on business needs. Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Responsibilities

The Service Technician evaluates homeowner repair concerns to determine warranty coverage and performs or coordinates necessary repairs. They manage subcontractors and maintain professional relationships with homeowners and builders to ensure high-quality service standards.