QUALIFICATIONS:

• 1+ year of Customer service
• 1+ year of technical experience and or aptitude is an asset but not required (training provided).
• Strong communication and interpersonal skills.
• Ability to work independently.
• Attention to detail and a commitment to safety.
• Ability to follow core processes and procedures

CORE RESPONSIBILITIES

• Perform professional cleaning services for barbecues, ovens, and add-ons following companies’ proven standard operating procedures.
• Provide a friendly and professional experience for all customers.
• Local marketing & sales responsibilities
• Upselling & Rebooking:
• Identify opportunities to upsell products and additional services.
• Encourage customers to rebook appointments for ongoing maintenance.
• Compliance:
• Follow all company guidelines, safety procedures, and service standards.
• Ensure work areas are left clean and safe after every job.
• Your role is empowered to follow the company escalation process commensurate with your role.

ROLE MEASURES:

Success in this role will be measured by:

• Customer satisfaction scores and feedback.
• Successful upselling and rebooking rates.
• Adherence to company SOPs and safety standards.
• Efficiency and quality of service delivery.
• Time & attendance