Service Technician I at Securitas Technology Corporation

Langhorne, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

37.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Trouble Ticket Response, System Diagnosis, Preventative Maintenance, Configuration Changes, Change Control Tracking, Technical Documentation, Pre-deployment Testing, On-site Installation, Low Voltage Equipment, Access Control, CCTV, Burglary Alarm, Intrusion Systems, Fire Alarms, Microsoft Office, Problem Solving

Industry

Security and Investigations

Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.    We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed. Job Duties * Respond to trouble tickets to ensure application uptime and system performance. * Work individually and as a team to diagnose and resolve application issues. * Execute preventative maintenance tasks to maximize application availability and identify system faults. * Perform routine configuration changes (user permissions, application configuration, etc.) * Document all system modifications through a digital change control tracking system. * Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience. * Perform pre-deployment end to end testing of all upgrades and major modifications. * Perform on site installations of software upgrades and major modifications.  Minimum Requirements  * High School diploma required or equivalent. * Familiarity installing and troubleshooting low voltage equipment. * Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms * Fire alarm experience: * Bosch, Silent Knight highly preferred. * Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus. * ESA Certified Alarm Technician preferred * NTS Certified Service Technician preferred * Strong working knowledge of Microsoft Office * Strong written and verbal communications skills * Excellent problem solving and analytical skills. * Excellent time management skills * Positive attitude and strong work ethic * Certifications in enterprise grade CCTV and Access Control systems a plus  Securitas offers comprehensive benefits including:  * Paid company training  * Medical, Dental, Vision, and Life Insurance  * 401K with 60% Match up to 6% of salary  * Paid vacation, holiday, and sick time  * Educational Assistance  * Exceptional growth opportunities  * Wide variety of employee discounts on travel, equipment, and more!  We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service. 

Responsibilities

Service technicians are responsible for providing service on Securitas Technology products at client sites, handling post-installation problems, and executing special project work when required. Key duties include responding to trouble tickets, diagnosing and resolving application issues, performing preventative maintenance, and documenting all system modifications.