Service Technician at Konecranes

Vĩnh Yên, Phú Thọ Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Preventive Maintenance, Corrective Maintenance, Retrofits, Crane Installation, Commissioning, Mechanical Troubleshooting, Structural Troubleshooting, Visual Inspection, Test Procedures, Test Equipment, Safety Procedures, Documentation, Sales Lead Generation, Customer Consultation, Risk Assessment, Material Handling

Industry

Machinery Manufacturing

Description

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description JOB PURPOSE Perform preventive maintenance not requiring compliance inspections, corrective maintenance, retrofits, crane installation or commissioning. KEY RESPONSIBILITIES Conduct on-site mechanical, structural troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane. Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. Complete and provide proper documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance. Generate sales leads during service calls and report to service office, following established guidelines. Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines. Maintain regular communication with the service office and Planner, in accordance with established practices. Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution. Maintain supply of forms, literature, inventory and miscellaneous materials in the service vehicle. Document use or sale to customer, as required Follow all established safety rules and procedures, including those established by the customer. Maintain company vehicle and uniforms in a clean and presentable manner. Participate in monthly safety meetings. Other duties as assigned by supervisor or planner WORKING RELATIONSHIPS Internal: accountant, technicians, warehouse, sales agreement, line Manager External: Customer, Vendor. Foster a positive and pleasant working relationship with members of the customer service sales team KEY ACCOUNTABITITIES Installs, inspects, repairs, services, and upgrades equipment according to instructions. Perform scheduled maintenance on customer installations to ensure that equipment continues to perform reliably. Maintains accurate service records so that the performance of equipment can be monitored. Acts as the day-to-day Interface with customers, reports faults and findings, makes recommendations to customers Generates sales leads and operative quoting to the company through daily work and interaction with the customer - engages actively with the client. Performs all prescribed safety procedures, point of work risk assessment at every job and site. Perform inspections, maintenance and repairs on electric overhead traveling cranes and hoists at varied customer locations, as directed. Be available “on call” as part of service office rotation and provide after hours service, as required. Awareness of ISO 14001 and 45001 standards MAJOR CHALLENGES Working at high Qualifications JOBHOLDER REQUIREMENTS Educational requirements: Intermediate, college, or university degree in electricity, electronics, automation, etc. Specialized requirements: Team work, hard working, Work independently Qualifications/ licences: Years of professional experience: NA Language skills: Basic English Additional Information Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Job Category: Service Employee Group: Employee Employment Type: Undefined term Full-time/part-time position: Full-time Workplace Type: On-site

Responsibilities

The Service Technician is responsible for performing preventive and corrective maintenance, retrofits, and commissioning of equipment, which includes conducting on-site mechanical and structural troubleshooting to determine and execute necessary repairs. Key duties also involve documenting findings, providing safety notifications and repair recommendations to customers, and generating sales leads during service calls.