Service Technician - Power at Havis Inc

Hilliard, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Assembly, Electrical Principles, Electronic Principles, Test Methods, Equipment Repair, Power Management Products, Communication Skills, Problem Solving, Troubleshooting Skills, Collaboration, Attention to Detail, Self-Motivation, Accountability, Data Entry, Customer Support, Inventory Management

Industry

Manufacturing

Description

Job Title: Service Technician – Power Management Products Department: Engineering/Technical Services Accountability: This position reports to the Technical Services Supervisor Responsibilities: * Product Returns and Repairs: * Receive and ship customer returned units, as needed * Perform inspection, test, and evaluation on returned equipment * Identify and confirm customer complaint(s) related to returned product * Perform diagnostic and repair services on defective equipment * Provide product inspection, test, and evaluation services on returned product * Document all findings (database entries, pictures, etc.) * Communicate new and/or unique findings to quality and engineering * Escalate findings related to product/customer safety (as required) * Returns Administration: * Assist with customer support (phone calls and emails) for product claims and returns * Process returns and credits according to account contracts and product warranties * Support Advanced Warranty Replacements (ADW) and other service programs * Inventory: * Receive/transfer inventoried items (as needed) * Support quarterly cycle counts on components used in service * Receiving and Shipping * Receive customer returns (itemize and inspect) * Package all returns for safe shipping and handling Requirements: * Knowledge of mechanical assembly and production techniques * Knowledge of electrical/electronic principles and test methods * Hands-on experience with electrical/electronic/mechanical equipment repair * Knowledge of AC and DC power management products and applications * Effective communication skills and professional attitude * Effective problem solving and troubleshooting skills * Ability to make individual contributions to collaborative efforts * Ability to maintain effectiveness with changing priorities/assignments * Ability to learn, understand, and apply new information and techniques * Ability to maintain data entries utilizing various CRM and ERP database tools * Appreciation for attention to detail, accountability, self-motivation, self-awareness * Appreciation for policies/procedures and ability to follow instructions/take direction * Must be able to lift and move up to 50lbs on a regular basis * Employee must be able to tolerate long periods of standing * Visual requirements include close vision, color vision, depth perception and ability to focus * Physical accommodations will be made to enable individuals with disabilities to perform essential job functions Work Environment – Shop Area: * Chemicals (See MSDS) * Dust * Noise * Protective Clothing and Equipment May be Required Prepared by: Human Resources Approved by: Technical Services Manager Monday - Friday 7:00 am - 3:30 pm

Responsibilities

The Service Technician is responsible for inspecting, testing, and repairing returned power management products. They also assist with customer support for product claims and manage inventory related to service operations.