Service Technician at React Health Holdings, LLC

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

22.5

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Mechanical Aptitude, Hand Tools Proficiency, Customer Service, Documentation, Problem Solving, FDA Compliance, ISO Compliance, Project Management, Technical Communication

Industry

Medical Equipment Manufacturing

Description

POSITION: Service Technician FULL-TIME/PART-TIME: Full Time LOCATION: West Jefferson, OH React Health is a fast-paced, growth-driven manufacturer and distributor of medical equipment, dedicated to supporting patients, caregivers, physicians, and healthcare providers. With a focus on respiratory and sleep health sectors, we offer a comprehensive range of products and services across acute care, non-acute care, and home medical equipment. By integrating manufacturing and distribution, React Health addresses the needs of both undiagnosed individuals and those requiring therapy after diagnosis, particularly within the sleep and respiratory care sectors. GENERAL SUMMARY The Service Technician will work directly with the service department and manufacturing team to support the repair and maintenance of VOCSN, our leading product, the world’s first multi-function ventilator, which seamlessly integrates five separate devices including a ventilator, oxygen concentrator, cough assist, suction, and nebulizer into one unified respiratory system. The Service Technician will serve as an integral part of the team that is performing technical service and customer support to our customers. QUALIFICATIONS * Minimum two years in a technical position assisting with product maintenance and/or customer service * Ability to demonstrate, through experience, technical/mechanical ability and aptitude * Minimum two-year technical degree and/or industry related work experience/training * High school diploma or equivalent * Excellent knowledge and proficiency with hand tools * Excellent troubleshooting and problem solving skills * Excellent customer service skills * Strong documentation skills * General mechanical aptitude * Fast Learner and self-motivated * Demonstrated ability to work under pressure * Intensive training in troubleshooting, technical procedures, and safety * Able to work in a regulated (FDA/ISO) environment Preferred Education * Two-year technical degree Preferred Experience * Excellent attention to detail and project management skills. * Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people. Physical Demands * Requires normal visual acuity and hearing. * Required to lift 25 lbs. throughout the day. * Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. * Required to sit and use their hands and fingers to handle or feel and manipulate keys on a keyboard. * Additional skills may be required to perform additional task(s) specific to work location, department or line of business. Working Conditions * Predominantly operates in a warehouse/shop space * Willingness to work in varying conditions DUTIES AND ESSENTIAL FUNCTIONS Each Employee consistently demonstrates the following essential functions: * Perform technical service and provide excellent customer service support * Work proficiency with hand tools * Manage troubleshooting and responsible for problem solving * Apply technical procedures and safety compliance * Responsible to maintain proper documentation * Ensures all department compliance guidelines are met * Attends all meetings, in-services training, or continuing education as delegated by the supervisor * Attends and participates in departmental meetings. Attends seminars and training sessions necessary to maintain appropriate level of professional competence * Provides customer focused interactions * Performs all duties necessary for the department as per department policies and procedures * Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department Reasonable accommodations may be made to accommodate individuals with disabilities to perform the basic functions of the position without compromising client care. React Health is an Equal Opportunity/Affirmative Action Employer and is committed to providing a drug-free workplace. We are an Equal-Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Responsibilities

Perform technical service, repair, and maintenance for the VOCSN multi-function ventilator system. Provide customer support and ensure all technical procedures and safety compliance guidelines are met.