Position Overview
We are seeking a skilled and motivated Senior Service Technician to join our team in Santa Clara. This dynamic role involves troubleshooting, maintaining, and repairing advanced industrial equipment — including refrigeration and electrical systems — at customer sites across the West Coast.

Travel & Compensation Details

• Approximately 30–50% travel will be involved, with trips out of state as needed.
• Most travel will be by car, with occasional trips by plane as required.
• Travel by plane typically involves week-long stays, which may extend up to two weeks for special projects. Otherwise, most travel will be day trips.

Key Responsibilities

• Troubleshoot electrical and refrigeration systems on-site at customer facilities.
• Install, maintain, and repair industrial machines in accordance with factory specifications and quality standards.
• Diagnose, repair, certify, and recalibrate equipment as needed.
• Respond promptly to service calls and provide effective technical solutions.
• Support fellow service representatives and customers with hands-on technical expertise.
• Develop or modify machine-related software programs and systems.
• Perform mechanical tasks, including assembly/disassembly, leveling, diagnostics, and repairs on automated equipment.
• Perform electrical tasks, including control system troubleshooting and repairs.
• Cosmetic copper brazing.
• Collaborate with product development teams to establish test processes for new products.
• Define system test and inspection requirements and assist with product design and development.
• Conduct warranty troubleshooting and repairs as required.

Qualifications

• Minimum of 5 years of relevant service experience, preferably with industrial equipment.
• Experience with chillers is required; cascade refrigeration experience is a plus.
• Proficient in using diagnostic tools such as multimeters, power supplies, and logic analyzers.
• Strong troubleshooting skills in electrical, HVAC, refrigeration, and software systems.
• Ability to read and interpret industrial control panel schematics.
• Good driving record and ability to travel throughout the West Coast region.
• Strong computer skills and excellent phone communication abilities.
• Commitment to safety standards at customer and manufacturing sites.

What We Offer

• Collaborative work environment with opportunities for input to senior management.
• Competitive salary and comprehensive benefits.
• Tuition reimbursement to support ongoing professional growth.

Time Off

• 2 weeks of vacation
• 5 sick days
• 11 paid holidays (subject to annual review)

Health & Wellness

• PPO & HMO plans through Blue Cross Blue Shield
• Dental and vision coverage

Retirement & Insurance

• 401(k) or Roth IRA with company match (40% of the first 5% contributed; eligible after 1 year)
• Life insurance (1x annual salary)
• Long-term disability insurance

Job Type: Full-time
Pay: $50.00 - $60.00 per hour

Benefits:

• Company truck
• Health savings account
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Santa Clara, CA 95050 (Required)

Work Location: Hybrid remote in Santa Clara, CA 9505

• Troubleshoot electrical and refrigeration systems on-site at customer facilities.
• Install, maintain, and repair industrial machines in accordance with factory specifications and quality standards.
• Diagnose, repair, certify, and recalibrate equipment as needed.
• Respond promptly to service calls and provide effective technical solutions.
• Support fellow service representatives and customers with hands-on technical expertise.
• Develop or modify machine-related software programs and systems.
• Perform mechanical tasks, including assembly/disassembly, leveling, diagnostics, and repairs on automated equipment.
• Perform electrical tasks, including control system troubleshooting and repairs.
• Cosmetic copper brazing.
• Collaborate with product development teams to establish test processes for new products.
• Define system test and inspection requirements and assist with product design and development.
• Conduct warranty troubleshooting and repairs as required