SERVICE TECHNICIAN at Sonny's Enterprises LLC

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

26.59

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Maintenance, Repair, Troubleshooting, Customer Service, Technical Support, Safety Compliance, Problem Solving, Communication, Teamwork, Planning, Travel Coordination, Equipment Training, Confidentiality, Motor Skills, Power Tools, Hand Tools

Industry

Description

Overview Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us. We are currently seeking a Service Technician with previous experience in related fields (automotive, HVAC, plumbing, construction) to join our team for an assigned territory in Edmonton, Canada. This hourly position is responsible for the servicing of car wash systems. The Service Technician will establish, promote, and maintain relationships with all customers, co-workers, sales representatives, and others as appropriate. The ideal candidate is capable of working independently with minimal supervision. Hours may vary, and the position will require up to 30% travel. Responsibilities Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed Interact with customers reflecting courtesy, integrity, and good workmanship Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques and recommending system improvements Comply with pertinent safety codes and regulations, including OSHA standards Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies Maintain customer confidence by keeping service information confidential Clean and inspect company-provided service vehicles weekly Contribute to team objectives by supporting colleagues and participating in company initiatives as needed. Provide status updates on service work performed on-site per sales ticket Train customer personnel on equipment use Other duties as required Qualifications High School Diploma/GED required Technical School graduates, Automotive Techs, Fabricators, & Installers preferred 3-5 years of hands-on servicing experience in the field Prior experience in the Electrical, Automotive, HVAC, or Welding is a plus Up to 30% of travel required Proper coordination, and motor skills to work with power/hand tools as needed Clean Driving Record & Valid Driver's License We offer a 100% employer paid medical and dental plan for employees and their families which come into effect after 90 days of employment. Other fully covered benefits include Life Insurance, AD&D, Short Term Disability, Extended Health coverage and a Registered Retirement Savings Plan. This position pays $21.73 up to $26.59 CAD hourly depending on experience. EEO Statement Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Responsibilities

The Service Technician is responsible for performing maintenance and repair of car wash systems at customer sites and troubleshooting technical issues. They will also interact with customers to maintain relationships and ensure service quality.