Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

CRITICAL SKILLS & QUALIFICATIONS

• Completed training to become a state-certified technician, specializing in mechanical or electrical engineering
• Several years of professional experience in the field of service screwdriving technology
• Several years of professional experience in customer service (by phone and on site)
• Good knowledge of the VW Group’s tightening technology standards, especially XML
• Good knowledge of MS Office package (Excel, PowerPoint, Word, Outlook) and SAP
• Willingness to travel, also internationally
• Good command of written and spoken English

BEHAVIORAL SKILLS

• Personal commitment and personal responsibility for on-time and service-oriented processing
• Strong team and communication skills
• High degree of flexibility, independence, initiative and motivation
• Careful and cost-oriented work
• Process oriented, results driven, innovative and application focused

• Support of our customers in the area of Northern Germany, especially Volkswagen Emden
• Implementation of installations and commissioning
• Technical contact for our customers
• Building a partnership with our customers
• Participation in customer meetings
• Phone and Remote Support
• Implementation of technical training
• Implementation of machine capability studies
• Performance of error analysis and repairs
• Support of the sales team in technical matters
• Expansion and development of the service business with our customers
• Preparation of offers for services
• Commissioning and configuration of screwdriving systems
• On-site project coordination
• Development of the service business with customers