Are you organized, and do you thrive in a fast-paced environment?
Do you have a unique interest in servicing and supporting printing equipment?
If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!
In this role, you will be responsible for providing maintenance and service to the customer base across the GTA (rotating on-call schedule). You will perform installations, deinstallations, relocations, and corrective and preventive maintenance for complex printer solutions.
Responsibilities
Performing corrective and preventative maintenance on the printer systems, which includes printers and pre- and post-equipment and software at the customer site and/or region
Maintaining excellent customer satisfaction, building strong relationships, and meeting customer Service Level Agreements to ensure that the company is not penalized
Escalating unresolved problems according to predefined service procedures and as per the escalation process
Performing installations, deinstallations, and/or relocations at the customer site
Obtaining necessary training to remain current on all technical aspects of PPS systems
Maintaining parts inventory, diagnostic and physical tools
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