Service Technology Consultant

at  Emerson

Our company is seeking a Service Technology Consultant to join our team. The Service Technology Consultant will be responsible for providing expert guidance and support to our clients on the use of our technology to improve their service delivery. The ideal candidate will have experience in both customer service and technology, with a solid understanding of how to integrate the two.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.Ability to work independently and as part of a team.
• 
  We understand the importance of work-life balance and are dedicated to supporting our employees’ personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.
  Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
  Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Support Customer in Error Detection and Solve,
• Designing Simulation of failure situation for analysis
• Collaborate with clients to understand their needs in automated testing and customize technology solutions to meet those needs.
• Monitor and evaluate the effectiveness of our technology solutions and make recommendations for further improvement to our R&D
• Deliver training and support to clients on the use of technology solutions. Keep up to date with emerging technologies and customer service trends to ensure clients remain competitive.
• 
  Who You Are: You make sound decisions, even in the absence of complete information. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You build and deliver solutions that meet customer expectations.

FOR THIS ROLE, YOU WILL NEED:

• Master’s or diploma degree in engineering, informatic or related field.
• Experience in customer service or related field.
• Advanced English and German language skills (B2/C1).3 + years of experience with technology solutions electrical and mechanical plant design and automation tools.